Edward James London - Balham Reviews Summary

Stylist Expertise

Pros:

• "Harrison took such a good care of my hair and made sure he did the right thing for my hair."
• "My hair stylist Darren was amazing, he understood exactly what I wanted."
• "Natalie is the best - warm, dedicated and an incredible stylist."
• "Hayley did an amazing job with both the dye and the cut."
• "CHRIS is a brilliant hairdresser, my hair never been more healthy and glamorous."
• "Jessica smashes it for me every time with my copper hair color."
• "Chris is amazing with bright bleach makeovers."
• "Lauren Whybird is an expert doing blonde highlights."

Cons:

• "The cut was dreadful, completely uneven with choppy layers that had not been blended in properly."
• "They didn’t know how to make a simple bun and the result was unprofessional and from a person who was an amateur."

Salon Experience

Pros:

• "The salon is beautiful and very professional."
• "A visit here is truly a luxury experience - welcoming staff, relaxing massage, and complimentary refreshments."
• "The salon has a great atmosphere and talented stylists."
• "The salon is clean, stylish, and calm, staff is very professional."
• "The overall ambience of the place is very appealing with a beverage of your choice and a neck and head massage."
• "The customer service is excellent. I always feel pampered and well taken care of."

Cons:

• "They had no record of my booking and left me high and dry for my hen weekend."
• "The salon looks warm and welcoming, but the prices are really high for what you get."
• "The stylist didn’t check whether the guy had used conditioner or even completed the treatment."
• "My hair was cut completely uneven at the bottom with choppy layers."

Customer Care

Pros:

• "Danielle and her colleagues worked together to get my hair perfectly sorted while making me feel comfortable."
• "The whole team made me feel very special and I came away with a lovely new hairdo."
• "Harriet has been absolutely amazing from my first hair extensions consultation."
• "The team at Edward James are incredible. Lauren has been my hairdresser for about 3 years now."

Cons:

• "After some awful bleach/highlight experiences elsewhere, it was great to find Chris."
• "I had an appointment for a full head of highlights, but I was left with patchy, striped hair, dry and breaking off."
• "I had a terrible experience with a haircut, it looked like I had attempted to cut it myself."
• "I booked an appointment for graduation, but the staff was uneducated regarding the hair."