Rush Hair Reviews Summary

Salon Atmosphere and Customer Service

Pros:

• "Not only was Alexandros really attentive and professional but the salon itself had a really nice friendly atmosphere."
• "Really lovely hairdresser named Antonela at the Balham branch that was so kind and helpful."
• "The staff on arrival were friendly and the salon had a nice yet professional atmosphere."
• "This salon has a low rating for a reason."

Cons:

• "Awful customer service, I arrived at the studio in Balham and stood there awkwardly for a good 10 minutes before someone came to speak to me."
• "Got left sitting there for 40 minutes after my appointment was due to start. No one told me that there was a delay or why there was."
• "The first time I went I had a good experience, the hairdresser was friendly and I was impressed. Unfortunately, my second visit was quite the opposite."
• "Terrible customer service! Do not book if you are relying on them. They will cancel on the day with no apology."

Haircut and Styling Quality

Pros:

• "Thank you so so much to Alexandros at RUSH Balham for always cutting my color to complete perfection."
• "My appointment was with Alex and his attention to detail was great."
• "I had a great experience last night at Rush Balham. Layla did a fantastic job at rescuing my hair from a previously bad cut and colour."
• "I regularly hair cut and blow dry at Rush Balham with Paul. He is amazing, the way he styles hair- you can see he is passionate about hair- awesome experience."

Cons:

• "I don't really leave reviews because I don't believe anyone purposefully does a bad job but I'm shocked, really disappointed and upset with the state of my hair."
• "Awful experience. The haircut looked very far from the photo I had shown not even close."
• "First and likely last visit to this branch of Rush. The stylist spent less than 5 minutes actually cutting my hair."
• "Worst colour and customer service I’ve ever had. Would not recommend this salon to my worst enemy!"

Price and Value for Money

Pros:

• "I highly recommend! I had my hair washed, cut and styled by Emma. She was amazing and such a friendly hair stylist. Thank you ever so much! I cannot believe it was only half price."
• "This ranks as the worst haircut I've ever had in my life, and considering my mum used to cut my hair with a bowl that's saying something."

Cons:

• "Very bad experience. My boyfriend and I both booked our appointments online but when we arrived at the studio no one could find our bookings."
• "service was terrible !!! I asked for a full ombré but got told it won’t be as light since my hair is dark.. they over charged me £80 for mid lengths to ends for an ombré."
• "Booked an appointment with the 50% discount as a new client only to be told on the day that not only was the stylist unavailable."
• "Made an appointment online and turned up to be told they couldn't cut my hair at that time when I was due to go on holiday later that day."