Williams Motorrad Reviews Summary

Customer Service

Pros:

• "Rachel was great & even give me a discount which was appreciated."
• "its the staff...that give the service....and its everything you want, a smile a pleasant greeting efficiency, effort to locate the parts you need....and with pleasant and enjoyable characters."
• "Needed a couple items updating following a recall. Lovely friendly welcome from Olivia on the service desk."
• "Recently had my F750GS in for its 12 month service and a new tyre. As usual great attention to detail from all the After Sales and Reception Teams at Williams Motorrad."
• "The guys there even helped me to put my quad-lock mount on the handlebars so I could navigate home with my phone."
• "Just a quick call out for Mike the pick up/ drop off driver for servicing. Excellent, plenty of communication and on time service."
• "Big shout out and massive thank you to Olivia today!!"

Cons:

• "Very shoddy customer service."
• "Not the kind of customer service I was expecting from an “Authorised BMW Dealer”."
• "You're really letting yourself down Williams."
• "Instead I Was Messed About By The Sales Staff & Received No Explanation From Their Management When I Requested A Call Back."
• "The staff are a friendly bunch, but I found it frustrating when told yet again that they don't know what is wrong with my bike."
• "Every time you phone ots the same line that nobody is at the service desk, a week I waited at one point for a return call!"
• "Forget speaking to the service department too, I have NEVER got through, you have too speak to reception who then send a message,, they will NOT phone you back."

Sales Experience

Pros:

• "Wow what a fantastic all round service from Williams Motorrad Manchester."
• "I bought the bike and when I went to pick it up Craig helped me understand all the technology on the bike, highly recommended thanks again Craig."
• "Most definitely my new BMW dealership of choice!"
• "With the help of Craig Jones at Williams Motorrad Manchester I was able to find my dream bike a BMW 2020 S1000XR."
• "Craig Jones has done a brilliant job from start to finish."
• "Martin really knows me and finds the right bike every time!"
• "Craig Jones was a dream to do business with, everything he said he would do he did."

Cons:

• "So took the bike over on my return from europe and still had to argue with them about replacing the panniers as they wanted to just reploace the lids."
• "It maybe unfair to blame Williams but if they don't know what the problem is maybe they should get BMW to take an interest as I know other people with the same problem."
• "2 months to get an order right which should have come with the bike."
• "I Again Requested To Speak To Management And Yet Again I Was Dismissed."
• "I Called Back Every Day For 4 Day's Only To Be Told The Sales Assistant Is Off Today Or Someone Else Will Call You Back Sir."
• "Waste of time. Purchased a new M1000R, tried to book it in for the 1st service. I made 7 phone calls, only TWO were answered."
• "4 Days Later They Tell Me They Have Sold It To Someone Else... Absolutely Disgusting & Zero Customer Service."

Facilities & Comfort

Pros:

• "I was comfortable, plenty of cappuccino and biscuits, TV, internet etc."
• "Free coffees and cakes while waiting in a very comfy seat - what more could a biker want?"
• "Oh yeah and complementary coffee and cake while you wait. Spot on."
• "I helped myself to the coffee and cake whilst I waited."
• "From Michelle on reception to the very pleasant coffee bar, Williams made the parting of a substantial sum of cash, as painless as possible."
• "Got a great deal on tyres, that were fitted whilst I had a cup of coffee and a biscuit in comfortable surroundings."
• "The staff were amazing on pickup day, knowledge, friendliness."

Cons:

• "I then waited for 35 minutes during which time nobody approached me, and I could only see a single member of staff speaking with a customer."
• "Come to Manchester from Rotherham for the day. I seen that my s1000xr had a oil leak from the sump plug went to William's motorrad for some assistance as I was far from home. these guy gave me no help what so ever didn't ask me if if I had breakdown cover or recovery left me stranded."
• "Went in on Saturday to close the deal on an r1200gsa after speaking to Ben over the phone earlier this week. He said he wouldn't be in that Saturday however he would let other colleagues know to expect me. After showing up, not one member of staff greeted me or acknowledged me."
• "Travelled from Nottingham to find out no trade plates so couldn't test ride the bike..."
• "Called today about a bike. Waited awhile for connection to a salesperson. Then told they were busy. If I left my details they would get back to me. No one did."
• "Seriously this is the worst dealer I've ever come across."
• "Not a great experience spoke to several people in the service department asked me what needed doing you would think they would tell me."