Bowker Motorrad Reviews Summary

Customer Service

Pros:

• "Always used this dealership as it's one of the best services for Bmw."
• "The technician nailed what the issue was, clearly explained it to me."
• "Most importantly the staff go the extra mile."
• "Staff couldn’t be more helpful or spend enough time helping choose the right bike and gear."
• "The staff are genuinely interested and want to help you in every way."
• "The service advisors, Olivia and Gavin, listened to my grumblings and took my helmet to charge my coms kit and also put a charge into my nav6."
• "Olivia was very helpful in person as she was in conversations on the phone."

Cons:

• "After a similar experience a while ago I thought I would give them another chance... but yet again it seems impossible to get a salesman's attention."
• "Found the experience very poor."
• "All the salesmen were sat looking at their computers with no interest in selling me the bike."
• "Great showroom, good layout, nice clean bikes, as you would expect, but despite going in twice no one came to ask if I needed any help."
• "We left the bikes at 10.00 am but we’re told that they had not got the parts to carry out the service on the brakes, despite booking this in advance."
• "No apologies, even though they admitted it was their mistake."
• "Went here Bank holiday Monday to book 22k bike in for first service although dealer was open service terrible."

Sales Experience

Pros:

• "Brian Braithwaite was excellent throughout the sales process."
• "Gary Naylor has been an absolute pleasure to do business with."
• "Shaun Wilson (Salesman) in particular made my whole experience one I will remember."
• "Brian the sales executive was fantastic. Made the purchase simple and efficient and was available at all times if I needed help with anything."
• "Tony Quayle who has reaffirmed my faith in sales people."
• "Brian was friendly without being condescending, and delivered information in a factual and professional way."
• "Special thank you to Gary Naylor in sales who I don’t think could have done more and is the reason I bought the bike from here."

Cons:

• "I wouldn’t go to these again."
• "Very poor trade in on a one year old bike, the day after I purchased my new bike I saw the same bike in the showroom came with a free sat nav."
• "Quote a price book you in for the work then change their minds as to the cost hike that up and say there should be a cost for the loan bike which I'll need for 2 days for an hours job which at first I was waiting with the bike."
• "No mention of what they did, said they would look at sticking throttle when hot."
• "Rang last weekend for a price to spray rear frame red, not this weekend gone the weekend before, still, no call !!"
• "Disgusted at the lack of women's bike gear. 1 jacket available and nothing else."
• "I had an appointment booked to have my new pannier locks fitted & coded. No problem there, until I was told I’ll just be charged for 'HALF AN HOUR' of their time. A whopping £61.20. Absolutely shocking."

Facilities & Showroom

Pros:

• "Lovely big showroom so you know the prices will be top end."
• "The site is a brand new and fantastic purpose built location with a massive stock of New and Used bikes."
• "The showroom can only be described as 100% bike porn!!"
• "Fantastic Showroom, Great Service, Brilliant people."
• "The Showroom is great."
• "Always a smart looking dealership, Staff are friendly & attentive but not pushy."
• "Great showroom, good layout, nice clean bikes, as you would expect."

Cons:

• "Struggling to park as car park was full of what looked like over spill of the car dealer bowers next door."
• "Walked round but could not drag sale staff away from there computers so left."