Morrisons Reviews Summary

Customer Service

Pros:

• "Staff here are nearly always friendly and helpful but special mention for Dawn at the florist department- she dropped what she was doing today and made a beautiful hand tied post for us, she went out of her way to give amazing customer service."
• "The staff were cheerful, polite and extremely helpful."
• "What excellent staff, noticed today some going out of their way in making conversation with elderly customers to check how they are."
• "The lady on self checkout deserves a medal - thank you."
• "Friendly and helpful staff. Always seem to get what I'm looking for as well."
• "Nice and friendly staff, obviously a good range of products."
• "Staff courteous and helpful."

Cons:

• "Just left Morrisons Sittingbourne and the 2 ladies should be sacked. Disgustingly rude."
• "The cafe staff are quite shocking. Very poor service, unhelpful and rude."
• "Often out of stock of many items. Staff can be rude."
• "Staff are friendly and helpful, but the food was mediocre, coffee machine out of coffee(!) and no mugs."
• "The staff are never helpful and don’t speak."
• "Staff un friendly mainly the older ones! Waited for deli counter had to go ask for service as obviously I was invisible..."
• "No hygiene on the hot chicken counter."

Store Layout & Cleanliness

Pros:

• "The supermarket is big enough to walk around comfortably."
• "Pretty big car park so that parking generally isn't a problem."
• "It's still a pleasant shopping environment with wide aisles."
• "Well laid out store with wide aisles."
• "Clean and spacious. Layout takes some getting used to however and it always seems a long haul to locate items."
• "The store was clean and shelves seemed to be well stocked."
• "Plenty of parking, nice clean surroundings outside."

Cons:

• "Massive carpark and lots of disabled spaces. Trolleys not under cover outside and nothing in store to dry them off with."
• "Shelves were not very full only of empty cardboard boxes."
• "Lots of items out of stock but faced over with other products making prices wrong and confusing."
• "The only thing that lets it down is since they refurbished the store, it is difficult to find things, plus the aisles are narrower."
• "Layout of store made no sense and was confusing."
• "The area outside where the trollies are kept needs a good sort out. There was a lot of rubbish and generally untidy."
• "Sometimes the shelves are full of stock and sometimes a lot of space is empty, especially basics like eggs, sugar and flour."

Product Availability & Pricing

Pros:

• "The fresh food is always excellent."
• "Has a lot to offer, including low prices, and most of the products are on sale."
• "This is a nice Morrisons, one of the best supermarkets for buying free from food, because it is all in one place making it easy to find."
• "Food is made to order and is the cheapest and cleanest I have visited."
• "Good store. Plenty of products available."
• "Has a butcher, fishmonger and bread is baked on site."
• "They have great fresh meat and fish stalls. I find their range of fruit and veg one of the best in the area."

Cons:

• "Terrible availability throughout the store, rotten meat on the shelf."
• "I wanted baking powder, almond essence and cooking apples and couldn't get any of these."
• "Bottles of whisky with the price of over £20 are not on the shelves so you can only take an empty box."
• "Prices are forever going up!"
• "Often out of stock of many items."
• "Their prices are nothing to write home about."
• "Wrongly priced or confusing price labels and to top it all they have increased the price of the spirits they had on offer by £2 a bottle."

Cafe Experience

Pros:

• "Morrisons have got this petrol fiasco sorted, they have staff out directing vehicles so that you can join the queue for petrol with minimal affect to those just wanting to park up and shop in the store."
• "The cafe have a nice easy computer screen to order ur food."
• "A great place to do your weekly shopping as the restaurant is one of the best places I have eaten in."
• "The icing on the cake though is the really nice cafeteria good for breakfasts, snacks and meals - reasonable too."
• "Well laid out and the Cafe food is top rate."
• "The cafe food is usually fairly nice and not greasy which is a plus."
• "Great selection of goods and good customer service from Morrison's as always."

Cons:

• "In Morrisons shopping is good but went to the cafe on the way out for a cup of tea all the cups were dirty and tables were dirty and staff were slow."
• "Had lunch in cafe your busiest time but only minium staff so 25 min wait & there weren't that many customers no clean cups they hadn't collected table numbers so had to wait for someone to collect some when meal did come it was like warm all in all not a very good visit."
• "The food in the cafe is truly appalling."
• "Poor experience on visit to cafe Friday 17th May, 17.45, fryers were not on/working, this therefore excluded 70% of menu availability."
• "Went there for breakfast and wasn't happy with it at all got overcharged by £6 and when we got it the egg, black pudding was hard and hash browns overcooked so we had to leave it as no one was about to help as manager was not in."
• "The cafe is terrible and the food is disgusting."
• "Had breakfast here today. Very disappointed. Bacon was like plastic, black pudding very very crisp."