Renault Orpington Reviews Summary

Customer Service

Pros:

• "Staff were excellent, could not have been more helpful!!"
• "Sue on the service desk...is professional and very approachable and will help you honestly and with great integrity and quickly."
• "Paul and the Team took those nerves away within minutes of us walking in."
• "Luke Ganney was brilliant."
• "Luke is a Renault SME, absolutely 1st class."
• "Excellent service!"
• "Great customer service, from start to finish when purchasing my new car."

Cons:

• "Service took the car in, damaged it, refused to fix it and when things got heated a sales rep decided he was going to square up to a customer and offer to take them outside and start threatening!"
• "Unprofessional and incompetent staff. They sold me unserved car."
• "I requested to speak to management to make a complaint but no one was available."
• "This is the worst customer service I have ever received you can never speak to anyone on the phone the call back system does not work the attitude of the service staff is appalling."
• "Worst customer service ever experienced from Renault."
• "It’s a moment of truth when a customer walks in and the behaviour of staff makes a vital first impression... Well, you’ve failed this moment of truth."
• "When picking up or dropping off staff can be rude and unhelpful."

Vehicle Condition

Pros:

• "Dropped my car off for its annual service at Renault Orpington left car with them. Was sent a video of the service being carried out everything was fine."
• "over the moon with my duster."
• "The cars are amazing we did notice a couple if cosmetic fault with one of our cars that the sales manager Paul promptly arranged for it to be sorted out."
• "Recently I had a wing mirror repaired and the representative noticed a screw in my tyre, he replaced the tyre free of charge."
• "Love my new Kadjar and the 67mpg it returns on a long run!"
• "The car is exactly as described and absolutely fantastic."
• "Bought a Renault Kadjar from this branch and it’s going strong. Highly reliable car, never had any issues with it."

Cons:

• "When we got there to pick up our car it had been left unlocked anything could have been stolen."
• "It had crumbs, dust, dried coffee, juice and all sorts of stains in it. The boot was even worse!"
• "Bought the car 2 weeks ago, the very next day a warning light came on about missing tyre sensors."
• "During the annual inspection they scratch the rear side of my car."
• "I was rather shocked by the incompleteness of the service and the extras that you tried to charge me."
• "Took car in for some work, they damaged the car further and then refused to help fix the problem they had caused."
• "The car has been a terrible car from day one... not being able to have a test drive, not being able to see it only in an online picture."

Facility & Management

Pros:

• "Been using Renault Orpington for years purely because of the no pressure selling and the relaxed atmosphere."
• "I have a Dacia purchased at this dealer and have always found them willing to go the extra mile."
• "Staff were very friendly, professional and welcoming."
• "Grrrrreat staff! nothing was too much trouble."
• "Nice clean dealership, friendly helpful staff, great tea and coffee, sales executives were extremely knowledgeable and looked after my best interest."
• "Fantastic showroom, with every facility you could need."
• "We visited this car showroom to collect our new vehicle, staff lovely friendly and go out of their way to give you help & advice."

Cons:

• "Additionally, although they advertise customer parking, be advised that the off road area is so packed with cars and the turns so tight I consider it to be hazardous."
• "The parking situation is dire, however."
• "Absolutely terrible for parking though."
• "Awful! Was given a filthy cover car to use."
• "Whilst waiting it received unwanted extras, dents, scratches and completely covered in bird droppings!"
• "Very poor take you vehicle somewhere else... parts are cheap and poor they broke the cover and not even repair the cover."
• "Receptionist hardly willing to help, bodyshop never bothers to pick up the phone."

Staff & Sales Team

Pros:

• "Paul is a friendly and a genuine salesman, he is one in a million."
• "Martin Moore was our Sales Executive. We found him to be friendly, professional and knowledgeable."
• "Max was very accommodating and understanding of my needs and budget."
• "Luke is an outstanding sales executive, who strives in making sure i was 100% happy."
• "Stuart's customer service was exceptional from the moment we walked in to the day we picked our new car up."
• "Dealt directly with Jacquie Spencer when purchasing a van for my business. Not only is she efficient but she made sure the whole process was dealt with in a professional and cost effective way."
• "I would highly recommend Renault Orpington and absolutely love my new Clio."

Cons:

• "PLEASE BE AWARE FALSE MOTS."
• "Just will look elsewhere now."
• "Nope won't look for car there again we were arranging to go down but attitude I was getting on phone made me not go down in the end."
• "Have no interest whatsoever in talking about or selling a Renault Twizy."
• "Zero product knowledge and terrible customer service ethic."
• "Couldn’t identify what was wrong with my car."
• "Do not buy a car from this garage."

Communication & Updates

Pros:

• "Martin Moore was extremely knowledgeable and friendly and kept me informed the whole way through with updates about my car."
• "Luke kept me updated all the way through."
• "Luke was extremely informative with great communication throughout the waiting process."
• "Harry S was so helpful today in assisting me with my service and courtesy car."
• "Luke G made the whole process so easy."
• "Was shown my faulty part."
• "My mother has recently purchased a new vehicle from the garage, the staff, in particular Shen, have been amazing, incredibly accommodating and helpful."