Beauty Temple City Centre Reviews Summary

Customer Service

Pros:

• "The staff are so helpful and friendly!"
• "Fantastic service every time I visit Beauty Temple. The staff are so accommodating, friendly and always deliver a fantastic experience."
• "Both receptionists were lovely and welcoming."
• "Staff was very friendly and kind. Worth visiting this place."
• "The customer service I received from Eve was outstanding."
• "All staff are welcoming and friendly, greeting you as you arrive and offering refreshments."
• "The reception staff were welcoming and friendly."

Cons:

• "The staff are not experienced enough."
• "The staff were very unwelcoming."
• "Most of the staff look dreadful."
• "A girl named Sandra did my nails... no effort made to put me at ease at all."
• "Worst massage I’ve ever had. The girl that did my massage didn’t even greet or say hello she was short with a ponytail and glasses."
• "Not all staff are trained to the same standard."
• "During the application I thought she was plucking my lashes as it was very painful with watery eyes, I can only assume she isn’t of a high standard and misplaced the lashes."

Salon Atmosphere

Pros:

• "A wonderful couple of hours of pampering as usual. Lovely calming atmosphere, friendly staff."
• "The atmosphere is friendly and relaxed and the staff are knowledgeable."
• "The glamorous and scrumptious surroundings completely relaxed me and make me feel extremely special."
• "The atmosphere was warm and cosy."
• "The staff and environment honestly radiate such great energy and positive vibes EVERY SINGLE TIME I have visited."
• "The atmosphere is very calm and relaxing."
• "Such a relaxing environment and everything in there feels luxurious."

Cons:

• "The place has a very weird and cold vibe, no talking and dirty equipment."
• "The decor is horrid - all bright mirrors, silver and pink - and huge cushions on seats so you can't sit on them."
• "For stylish surroundings, read decorative cushions so huge they occupy the entirety of the benches, making it impossible to sit down comfortably."
• "The new venue which is only temporary wasn't up to scratch at all, the toilets were disgusting and it looked shabby."
• "The couples room was very noisy, we could hear the music, people talking and banging around upstairs throughout the full body massage."
• "Only minor which was no one’s fault was the noise from outside the room, very loud pair directly outside the door made it difficult to truly relax."
• "Although the biggest disappointment was the 'bottomless champagne' was not champagne it was prosecco, which I’m afraid to say was somewhat disappointing and we unfortunately didn’t get the luxury feel which was advertised."

Treatment Quality

Pros:

• "Amazing Treatment! I had a Muscle Melt body massage in the Royal suite (well worth the extra money) so luxurious."
• "Fantastic service as always, my mum and I had the ultimate top to toe package a couple of weeks ago ahead of my wedding, the ladies who we were with for most of the morning were lovely and did a brilliant job."
• "I’d definitely recommend a trip to Beauty Temple to everyone - it's wonderful!"
• "The hot stones massage is AMAZING!"
• "I've tried a lot of the treatments and enjoyed them all."
• "The treatments that were provided were amazing."
• "The massage was excellent and has immensely improved my pain levels."

Cons:

• "The hair is as thick and stiff as a needle!"
• "Awful experience as a first time customer... When I went in for my appointment the place was closed!!!!"
• "Massage was ok. Not much special."
• "The princess experience is not worth the money."
• "My daughter’s treatments however weren’t great. She was supposed to have a pedicure and make up. What she got was her toe nails painted and a bit of glitter stuck to her cheeks."
• "The therapists were both polite but neither of us experienced the ‘deep tissue massage’ that we had ordered."
• "The royal pedicure itself was a joke."