The Secret Spa - Stockton Heath Reviews Summary

Atmosphere and Ambience

Pros:

• "Such a friendly and relaxing atmosphere!"
• "The area up stairs for the massage was very relaxing and inviting."
• "A real friendly welcome from the lady on the reception and the room upstairs was so warm and comfortable."
• "The relaxation room with its candles and soothing music had me falling asleep."
• "This place clearly goes the extra mile for its customers."
• "The Spa is very well kept and definitely has a luxury feel."
• "The salon it's self was welcoming and immaculate."
• "The setting feels very classy, luxurious and I noticed everywhere was spotless."

Cons:

• "Lynda became very rude... She hung up on me, which is extremely unprofessional."
• "The owner is very rude and impolite!... She yelled at us, saying no children allowed!!"

Customer Service

Pros:

• "Everyone was so kind and welcoming."
• "A real friendly welcome from the lady on the reception."
• "Fae was outstanding throughout, made me feel comfortable and relaxed."
• "Georgia is a master of her craft! I came in for an 80 min full body massage and it was delightful."
• "Hannah was absolutely amazing! The pressure was perfect, wonderful mix of removing tension and also relaxing!"
• "Amazing treatments with Hannah today, who put me at ease straightaway."
• "Sophie was my therapist and she was gentle and thorough - so, so good at her job."
• "Paige has done an amazing job at getting my nails wedding ready and Georgia gave a much needed pre wedding relaxing treatment last night."

Cons:

• "Lynda asked if I was trying to ask for a refund... She hung up on me, which is extremely unprofessional."
• "The owner is very rude and impolite!... She yelled at us, saying no children allowed!!"

Treatment Quality

Pros:

• "Had my eyebrows and nails done by Claire, she was amazing!"
• "I have had a number of treatments from Georgia and she is brilliant!"
• "Hannah even ended it with a back scrub, which felt lovely and fresh!"
• "Sophie was gentle and thorough - so, so good at her job."
• "Rebecca was absolutely amazing. She made me feel completely relaxed from start to finish."
• "I had the pumpkin glow package and what a treat it was!"
• "Fantastic nails as always - thank you Georgia."
• "Georgia made me feel really at ease and relaxed throughout the treatment."

Cons:

• "The only slight downfall was that there was no feedback given about how my treatment went and if I should come back regularly."

Professionalism and Expertise

Pros:

• "Claire used the perfect amount of pressure to remove, but for it to remain comfortable."
• "Georgia was brilliant, she explained everything that would happen and did a lovely facial."
• "Fae's massage facial skills are the best I have ever had."
• "Sophie did an amazing job of making my nails look neat and tidy."
• "Fae was so friendly and made me feel at ease right away."
• "Georgia, an expert at what she does, very thorough and brilliant at making you feel relaxed."
• "Clare is such a lovely lady. Professional, knowledgeable and friendly."
• "Fantastic experience. I have never had a hot wax before, and it was less painful with a far better finish!"

Cons:

• "The only slight downfall was that there was no feedback given about how my treatment went and if I should come back regularly."