Boots Opticians Colindale Reviews Summary

Professionalism and Expertise

Pros:

• "Optometrist Robert was exceptionally knowledgeable and really took the time to explain the tests."
• "Prashie did my eye test, she remains friendly and listen to my questions and answer them patiently."
• "Robert is very professional and knowledgeable...explained the logics and how the body and eyes work."
• "Prashie has been amazing today very informative and knowledgeable."
• "The optician, Prashie, was fantastic, very thorough and put my mind at ease with an eye problem I was having."
• "Excellent customer service from Ahmed Maalin. Thank you for your patience and understanding in helping me choose the right frames."
• "The optician, Ahmed, was incredibly knowledgeable and patient throughout the entire process."
• "Dr prashie was very knowledgeable and patient especially as it’s been while since we have been."

Cons:

• "Hopefully won’t ever need to step into this place again! Was originally examined by a person whom I can only describe as argumentative, arrogant, totally without personality and in the end, incompetent."
• "There hasn't been any sense of organisation or discipline...Nobody could decide; We spent a lot if unnecessary time there."
• "I had an emergency situation, they made me wait 40 minutes while there were many workers chatting with each other about non relevant things and laughing."
• "AVOID THIS PLACE FOR YOUR EYE SAFETY!...the reception girl Moniza (short with pale skin dark hair) who did not give my prescription but disappeared and came back with a made up makeshift prescription."

Customer Service and Support

Pros:

• "Rochelle was amazing. She really went above and beyond in my appointment. She made me comfortable and at ease."
• "Donna was so lovely and made the whole process easy...she went through the process thoroughly."
• "Very friendly staff. Premila was patient and caring. Prashie was very knowledgeable about eyes and explained things in layman's terms."
• "Great staff, glad I chose these opticians, professional and better than other opticians."
• "Really helpful and accommodating as I was late due to waiting on taxi to get there as I had a leg injury."
• "Just wanted to say we had a great experience at this Boots Opticians. David was very patient whilst we chose our glasses and helped us get the right style and fit."
• "I have found Boots Opticians staff very helpful polite and friendly. The store is usually quite busy so it better to make an appointment if want to get seen quickly."

Cons:

• "It should be sold off and become a Starbucks drive thru, this would be far too better."
• "They never answer the phone, some staff are great others not so, glasses take far too long to make and you are not told this."
• "Very poor service the woman who i spoke to was rude and when i asked a question and mentioned a rival optician I was told go there instead in a very abrupt way."
• "ABSOLUTELY DISGUSTING CONTEMPT FOR CUSTOMERS... WHEN YOU GO IN YOUR LEFT WAITING MUCH TOO LONG. WHEN I PHONE IT RINGS UNTIL CUT OFF BY BT."
• "Broken hearing aid needed repair and was told if not from boots then won't touch it, good to know won't use boots for anything even though it's just down the road."