Kinleigh Folkard & Hayward West Hampstead Estate Agents Reviews Summary

Agent Performance

Pros:

• "The team really are experts in the area."
• "He was honest, reliable and showed my partner and I a variety of suitable properties."
• "David Moreton was nothing short of a miracle worker."
• "Sam was incredibly efficient at keeping us informed about properties that matched our needs."
• "Jamie Maguire was fantastic - incredibly helpful, thorough and quickly available for our many queries."
• "Reece Wallace of KFH was extremely helpful in finding me a flat to rent."
• "Joe Newson was fantastic and gave us his support right up until the very last day."

Cons:

• "They would promise things they cannot make happen and then ignore your emails when you ask for them."
• "This unprofessional behavior further reflects the agency's lack of consideration for their clients."
• "They don't reply to emails and they don't get things that have been already signed done."
• "Yet, when we moved in there was no heating, boiler was broken, the property was filthy... and when I called him to tell him, he said it was 'not his problem!'"
• "Now their staff either doesn't have the proper training or they have got lazy!"
• "Probably the worst estate agent in London. Reece Wallace is the poorest example of honesty and integrity."
• "Terrible experience! The agent (Nye) didn't attend the viewing after agreeing on time... The whole thing felt really dodgy."

Customer Service

Pros:

• "Due to the care and effort this agency has put in we have secured the perfect home for us!"
• "Our experience was really good. Oceane always made herself available, promptly responded to emails/calls and mediated well between us and the landlord."
• "Oceane has been amazing during the process of securing a rental property for us."
• "She has been on our side since we started searching a new flat and helped us throughout the entire process."
• "I have already recommended KFH to friends and family."
• "Kelly always kept us up to date with all the steps of the process and whenever we needed anything to do with the matter she would be able to provide the best of service."
• "The level of service we have received has been second to none during our recent tenancy application and set-up."

Cons:

• "Once you sign the rent contract, they disappear."
• "They have also completely ignored our requests for help and refuse to respond to us now."
• "Who is going to pay for the travel cost and my working hours that I lost?"
• "KFH canceled my flat viewing just 10 minutes before the scheduled time."
• "I strongly advise anyone to steer clear of this agency."
• "I urge others to be cautious when dealing with KFH West Hampstead."
• "Thank you very much for wasting my time."

Professionalism

Pros:

• "Very professional and personable."
• "They were amazing from start to finish throughout a long, frustrating and tricky ride, but they were always positive, helpful and incredibly responsive."
• "Working in the property development sector myself, I am used to dealing with agents and felt Alex acted in a professional, and respectful manner at all times."
• "They handled my search with a refreshingly professional approach."
• "Nye is the most professional, helpful and honest contact I’ve made whilst flat searching."
• "Sam Buckland recently assisted us to secure our tenancy agreement... His professionalism, constant communication and genuine nature made us feel completely at ease throughout the whole process."
• "I was highly impressed by their professionalism all the way through."

Cons:

• "The conditions of the apartment were deplorable."
• "Reece Wallace is the poorest example of honesty and integrity... he lies, cheats, and even played with the paperwork hoping we would not pickup what he was doing."
• "On both visits, he seemed eager to rush through everything."
• "During one of the visits, he even mentioned having plans to meet friends far away and allowed me only 5 minutes in the property."
• "The only constructive points of improvement I would note are: For the KFH T&Cs to be updated so that the pages that make reference to commission rates are all consistent; and I found the tenants’ referencing not to be as useful as I expected."
• "One guarantor was on a zero hours contract but was still noted as an appropriate guarantor by the referencing company."
• "Reece Wallace is the poorest example of honesty and integrity... he lies, cheats, and even played with the paperwork hoping we would not pickup what he was doing."