Felicity J. Lord Estate Agents Hackney Reviews Summary

Agent Responsiveness and Professionalism

Pros:

• "Lenny and Charlie were super helpful, responsive and on top of things throughout the journey."
• "Charlie and his expert team made impressively swift work of getting us on the market."
• "Akbar was very quick to reply, very informative and most importantly honest about the process."
• "I worked with Syed Akbar at Felicity. He has been so much more attentive than I even could have asked for."
• "Faisal and his team have been expertly guiding me through the process of becoming a landlord for the first time."

Cons:

• "We have been left without a working oven for 6 weeks - really not ideal. All emails to property management ignored."
• "The worst experience I have ever had in London (6 renting there through different agencies). They are unprofessional, liers and money driven."
• "Our agent Faisal went far out of his way when helping us with a difficult move. We really appreciated his professionalism, effort, and supportiveness, which was absolutely beyond our usual expectations."
• "After a prolonged period of disappointing service from Felicity J Lord (FJL) we have recently been dealing with Natalie Carter who has been excellent."

Property Management Issues

Pros:

• "Just wanted to give a massive shout out to Omer Chughtai who went out of his way today to help me sort referencing for a new property."
• "Excellent service! Yesterday I received an email with properties according to my search, I called and spoke to a very friendly agent."

Cons:

• "Granted the property management team is separate from the Hackney branch, however when the endless list of issues we had upon moving into our flat were raised with the Hackney branch….again….crickets!!"
• "The worst experience I have ever had in London (6 renting there through different agencies)."
• "We have been left without a working oven for 6 weeks - really not ideal. All emails to property management ignored, you have to call at least 5 times for someone to answer the phone."

Customer Service and Support

Pros:

• "Charlie showed me round a property recently, was a good experience where he knew the property, the area and took the time we needed."
• "I was in hurry to find a property because my landlady told me to leave the property because I had 2 children and live in one bed flat. I was every stressful that I will not be able to find the property but the Felicity J Lord helps me a lot for finding one."

Cons:

• "My husband and I are leaving this review because we appreciate the extra effort and the quick actions of Anita Panko at Felicity J Lord, Hackney. In fact, let me highlight this was our first time renting in London, had zero experience, a lot of questions and on a major time CRUNCH."
• "I have had a great experience dealing with the Team at Felicity J Lord in Hackney. Charlie was an absolute pleasure to deal with, always calm and ready to help whenever needed."

Property Viewing and Market Knowledge

Pros:

• "A cut above the rest (of estate agents). We spoke with Lenny during the course of our search and he was excellent: knowledgeable, attentive and proactive."
• "Charlie and his team have by far been the best agency I have worked with through my search process. While I know they are technically employed by the sellers, it has felt like they have been personally invested in finding me a home."

Cons:

• "I did find it a little frustrating that Felicity J Lord seemed to keep properties on the market when they were in fact under offer but this is a comment relating to FJL not Lenny specifically."
• "We looked at a number of flats with F J Lord Hackney during our property search. Even though we did not proceed to offer on any of them the agents we interacted with, Lenny and team were extremely helpful and easy to work with."