Anthony Pepe – Harringay Estate Agents Reviews Summary

Agent Responsiveness and Professionalism

Pros:

• "Josh was always responsive and helpful throughout the process."
• "He guided us through the entire process and even kept us updated on his days off!"
• "Paolo consistently kept in touch with us, was so friendly and helpful he made the difficult process of moving home as straight forward and stress free as was possible."
• "Both Andy and Aaron were amazing. Always available to talk to, coming back to me quickly and efficiently."
• "All communications were polite, professional and timely."
• "He went above and beyond to respond to questions and keep everyone up-to-date on what was happening with both the purchase, and progress in the wider chain."
• "Andy was great from start to finish, super responsive on email and phone."

Cons:

• "Overall we were really unhappy with the service we received. Not only was the agent himself deeply unprofessional, but his behaviour could easily have put the current tenants (all women and children) at risk of letting strangers into their house."
• "The agent showed up - fully 25 minutes after our appointment time. He offered no explanation for his extreme lateness, and was rude and abrupt in his manner when we pointed out it wasn't the same property."
• "EDIT: the manager called me very apologetic and said he would email me (since I was at work) to 'really dig deep and get to the bottom of what happened here'. 3 days later and still no email."

Quality of Service

Pros:

• "The whole process was fast and professional, it took about a week from the first viewing to the tenants moving in."
• "Paolo was the agent dealing the sale and he provided an excellent service. He was very professional, friendly and helpful."
• "His determination and kindness throughout the process, as well as the support provided by the excellent, efficient office team and management has been incredible."
• "I cannot praise Anthony Pepe Estate Agents and, in particular, our wonderful agent ' Paolo Lusardi enough!"
• "One thing that has stood out dealing with Anthony Pepe is the level of good consistent communication."
• "They are reliable, expert communicators, punctual and very pleasant to deal with."
• "The whole team is very knowledgeable, organised and friendly, which made the process run as smoothly as possible."

Cons:

• "However, at times administration could have been more coordinated between departments, such as passing on specific notes about the property during viewings and contractual agreements reflected accurately in invoices."
• "Notably both issues were corrected promptly."

Agent Knowledge and Expertise

Pros:

• "From the 1st call I made I felt I was dealing with an agent who asked the right questions."
• "He has the best manner of any agent we've ever dealt with. Professional, confident, clear, knows all the details of the properties he's dealing with plus property details in general."
• "He helped us price the property appropriately to deliver maximum demand, he was honest with us and it was clear that he really understands the market."
• "They kept on top of exchanges between the seller and our solicitors to ensure the processes was moving, and were very knowledgeable about the local area and the property itself."
• "Responsive and open with regards to the nature of the local market, I felt secure that I was dealing with someone with knowledge and experience."
• "I was very impressed with how Loui and all the departments worked with each other from start to finish."
• "Anna is very helpful, knowladgeable and friendly."

Cons:

• "Despite a dreadful process (months of delay, not being able to complete the transaction on the agreed date etc), in fairness, it's not Anthony Pepe's fault."