Frank Harris & Co. Bloomsbury & Kings Cross Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Ben O’Reilly from Frank Harris was by far the most helpful agent and helped us find our perfect flat. He always responded to emails in less than 24 hours."
• "Edward communicate with me throughout the process, but he clearly had my best interests at heart."
• "Lucy Murdoch at Frank Harris in Bloomsbury has been exemplary... she also went the extra mile to respond to our requirements in finding the ideal place."
• "George Thornton has gone above and beyond helping me find my dream home and was just superb throughout the letting negotiation process."
• "Lucia was a fantastic real estate agent! She was very responsive and answered all our questions is a clear and detailed manner."
• "Ashley was always exceedingly prompt responding to my emails and phone calls."
• "George was my point of contact at Frank Harris, he has the patience of a saint as i viewed the property numerous times before making an offer, his professional opinion was thorough throughout the whole process and and he replied to all my queries promptly."

Cons:

• "We have sent multiple complaints and reached out to Amanda our property manager several times. She has been unresponsive."
• "Once you've paid the initial deposit and the first month's rent, the responsibility is on you to beg for more information."
• "They can call us 3 times a day when they need to get paid. But when we need their help, we call 3 times a week and keep waiting for weeks."
• "It is so difficult to get any information out of them."
• "Today the contractors were supposed to visit, between 12 and 2pm, but at 1.45pm I was told the engineer can’t park and we need to reschedule."
• "The phone conversation with Alex resembled more of a competitive exchange than a discussion."
• "Someone with a discriminatory attitude and knows too well to conduct all inappropriateness over the phone so leave no written evidence - SHAME ON YOU."

Agent Professionalism

Pros:

• "Will's professional advice and experienced guidance helped push the purchase process forward."
• "Rob Joyce (Barbican) for his unflappable and charming day-to-day management."
• "Kellen was knowledgeable, professional, and responsive throughout the entire process."
• "George and Alison's approach to the subsequent sale was both professional and diligent."
• "A highly professional team that aims to yield satisfactory and personal service to both tenants and landlords."
• "George Walker is the key person helping on that. He is definitely very professional, patient and listening, and keeps on updating me the market situation and my property for selling weekly."
• "Chris Shao is very professional, patient and helpful."

Cons:

• "Many agents will push properties on clients because it is in their own interest, not really listening to clients and then suggesting properties that were totally inappropriate."
• "Its agent, Alison, is rude, patronising, shady and judgmental from start to finish."
• "I personally can't figure out if my experience with them is racism, discrimination related to race, or gender?!"
• "After these incidents with this agent, somewhat felt personal and aggressive."
• "It's possible that this issue stemmed from a misalignment between Frank Harris and their parent company, Dexters."
• "The person I enquired about letting my flat through them was insisting that I lower the rental price to low levels."
• "I would recommend not working this agency unless you’re moving into a fully newly furnished place. They cannot be trusted."

Customer Satisfaction

Pros:

• "I can't recommend them enough."
• "I am delighted to give this estate agency a 5-star review."
• "They really stood out from the pack."
• "Definitely recommend."
• "I would recommend them to anyone searching for a property in the area."
• "Happy to recommend working with Louis to anyone."
• "Highly recommend."

Cons:

• "I moved into a studio flat two weeks ago, and it's turned out to be the worst decision I've ever made."
• "Regrettably, the absence of an option to rate below one star hinders an accurate reflection of my dissatisfaction."
• "It is a shame that many decent properties are on the market with Frank Harris because we would not only avoid this agent at all cost, but also ensure our communities, neighbours, colleagues, friends and families do so as well."
• "I regret ever viewing a property with this company and would advise anyone to stay well away."
• "Maintenance issues are a completely different story. There's been low water pressure since I moved in, to the point where I can't take a shower at all."
• "Over a month living in a Frank Harris and Co. property and issues we spotted on day 1 are still not fixed."
• "I would definitely not recommend Frank Harris and Co. and would advise staying far away from them."