Address: 189 Kentish Town Rd, London, NW5 2JU, United Kingdom
Phone: +442072841222
Rating: 4.6
based on 309 reviews.
Customer Service
Pros:
"Stephen Codner was brilliant. He was professional, courteous, experienced friendly and very flexible when it came to working around the needs of our young family."
"The staff at Olivers Town have been extremely reliable, clear and prompt and provided an excellent service."
"Oliver's Town value customer service above all and work tirelessly on your behalf."
"Everyone was very helpful and always friendly, especially Viktoria."
"I would definitely recommend Oliver's for the great location of the properties but mostly for the service they provided us that was both caring and professional."
"The entire team at Olivers Town are very helpful, approachable and work to deliver excellent custom service."
"The entire team are absolutely organized and we feel well taken cared for the past couple of years."
Cons:
"One staff member also lost his temper and threatened my flatmate and her mum at one point."
"They were also pretty inattentive during the tenancy and we frequently had to go to their office in person before any of our emails were even acknowledged."
"During the buying process we had an interaction with one of Charlie’s senior colleagues, who handled the negotiation quite unprofessionally."
"Despite numerous complaints, the communication from both the management and the landlord has been abysmal, with each party blaming the other for the lack of action taken."
"We were mucked about for weeks over guarantors and continuously given conflicting information."
"The staff are unresponsive or unhelpful in emails."
"Ignored all of our calls and messages regarding the deposit."
Property Management
Pros:
"It's rare to have a professional and efficient management when renting a property in London. Olivers Town Estate Agents did provide a different approach compared to other letting agencies we've used in the past."
"The lettings team have been brilliant. We had a great tenancy and we really needed our deposit returned quickly. we moved out on tuesday - we have just got it now - this has really helped us to move this weekend."
"Thank you so much to Ms. Gopika from Oliver’s town... she handled the situation with such professionalism and humanity."
"Their knowledge and support has made the process so straightforward for us."
"We gave them our keys for one month while we were away and they managed to get many visits. They are really trustworthy."
"I have had a great experience with Olivers Town while I lived in a flat managed by them. Mihaela has always been very professional and responsive."
"Gopika has been a hero sorting out any repairs needed and even responding to emergency repairs out of hours to get things fixed quickly."
Cons:
"Held our deposit for 3 months and tried to claim over half of it (£1.2k)."
"Furniture was in awful condition when we moved in and the property wasn't even clean."
"We ended up organising the repairs ourselves after many, many, stressful calls/emails."
"We received a no fault eviction order during our tenancy which the staff at Olivers Town handled with a complete lack of sensitivity and support."
"They then proceeded not to answer any emails or update us on the situation, so we ended up going to the independent deposit scheme to get our money back."
"We had a broken lock for a month after trying to get in touch many times."
"They did not fix exposed glass from a broken window in our flat for over a month which was a safety concern and increased risk of break in."
Professionalism
Pros:
"Warren Norris at Olivers Town assisted us in the purchase of a flat which went to sealed bids. He was incredibly professional, straight down the line and responded to all of our queries, whatever they were, within a few hours without fail."
"Warren is the best estate agent in London!! He was incredibly helpful, always professional and what is unusual for an estate agent, he genuinely cares."
"Rodney was professional, friendly, honest, upfront, reliable and easily contactable."
"I couldn't recommend everyone at Olivers Town highly enough. I have dealt with Stephen & Charlie for many years who are always extremely knowledgeable and transparent."
"Rodney at Olivers Town, Kentish Town London was an incredible help in enabling us to find a new property to rent in our area."
"Unfaultable communication with us at all times."
"Rodney's professionalism and responsiveness was excellent."
Cons:
"Stephen would not wear a face mask (or even take off his shoes) even with the knowledge that we were all medical students."
"Spoke to Stephen twice to enquire/ask for more info about a property for sale. His attitude was disgusting; extremely rude and arrogant."
"This lack of responsibility and accountability has left my family, in a state of constant discomfort and concern for our health."
"Awful property management company. They don’t resolve your problems they are just pretending to care and ask billions of questions until you are too tired to reply."
"Rodney has been somewhat evasive in helping us clear this up, citing client confidentiality."
"We were victims of rather obvious, but incredibly uncomfortable pressure-selling tactics and general unhelpful-ness."
"Having posted this review I was hounded by Rodney from Oliver’s Town for weeks about the review and had to block every number he attempted contacting me on."
Property Condition
Pros:
"Everything was a pleasurable and smooth experience right from the viewing with Alfonso through to the moving in."
"First class Estate Agents. Good service, kept me informed and got the asking price within a week or so."
"The visit with her was perfect, she guided us through the property and made us feel very comfortable."
"We gave them our keys for one month while we were away and they managed to get many visits. They are really trustworthy."
"I found the staff at Olivers Town to be very knowledgeable of the area and the current market."
"I have had a great experience with Olivers Town while I lived in a flat managed by them. Mihaela has always been very professional and responsive."
"All of the arrangements for viewings we smooth and I was pleased to accept an offer at the asking price quite quickly."
Cons:
"AVOID AT ALL COSTS. Since renting through Oliver’s Town 2 years ago we have had nothing but trouble."
"Furniture was in awful condition when we moved in and the property wasn't even clean."
"We ended up organising the repairs ourselves after many, many, stressful calls/emails."
"Rented a property without the legal HMO license for over 18 months."
"The property we are renting is certainly not worth the amount we have been paying for it and was certainly not due the hassle of dealing with this terrible agency."
"They did not fix exposed glass from a broken window in our flat for over a month which was a safety concern and increased risk of break in."
"Blinds were broken and no one came to fix."
Communication
Pros:
"The staff at Olivers Town have been extremely reliable, clear and prompt and provided an excellent service."
"Oliver's Town value customer service above all and work tirelessly on your behalf."
"Their knowledge and support has made the process so straightforward for us."
"Unfaultable communication with us at all times."
"The entire team at Olivers Town are very helpful, approachable and work to deliver excellent custom service."
"Charlie was always quick to reply to my enquires and his communication was excellent."
"We were kept well informed at every stage and we really trusted that Oliver's had things under control."