Address: 302, 304 Mare St, London E8 1HA, United Kingdom
Phone: +442073866565
Rating: 4.7
based on 148 reviews.
Agent Responsiveness
Pros:
"Martina was quick to respond, so helpful with organising viewings and really made the most of our time."
"Michael has been really helpful and genuine so far. Very proactive in sending us properties that suit our requirements and communication has been easy."
"He was really professional and friendly, great at answering/returning my calls, and took me to view a large number of flats in one go."
"Michael was immediately available with a call or text, more than anyone I'd encountered in my lengthy search for an apartment."
"Rav... never took more than an hour to respond to any inquiry no matter what day or time."
"Adele has been really responsive when messaging."
"He's the kind of person who will reply to your emails and return your calls immediately, even after the sale is agreed."
Cons:
"After that he became very difficult to reach, we had to rescheduled different appointments, even when my parents came here from Italy."
"No one help you and they will answer you after a week if you are lucky."
"The lettings team were not helpful when I called... Would not recommend as there are better agents in the area."
"When you are a new tenant they are really really good and really friendly. But when you are leaving the Foxtons really hard to you can find someone else to answer your message, mail or call."
"No response. Giving them the benefit of the doubt that maybe the person I'd been dealing with had left or was on vacation I called the office and spoke to the person in charge of property management. Booked an appointment for the following day. Nobody showed."
"Cannot get this estate agent to stop calling me... Despite informing them and asking to be removed from their database on numerous occasions they still call."
Professionalism and Expertise
Pros:
"Straightforward, direct and honest in his work and word."
"Jake's professionalism and expertise were evident throughout the entire process."
"Niamh from Foxtons Hackney changed my whole perception on estate agents! She was friendly, honest and professional."
"The sales staff were professional and extremely competent."
"Michal Bocian, Lettings manager at Foxtons, has dealt perfectly with all my requests, keeping me informed on the progress made as well as sharing valuable advices on the property market."
"I would like highly recommend Michal Bocian to anyone. He is super good person and he is very professional."
"David was very professional, trained and addicted to his job."
Cons:
"Agreed to work with Foxtons for the sale of my property... Realised they were all talk and did not seem to know what they were doing so dropped them as fast as I could."
"Terribly rude and arrogant. Mare st office. James Teulon, the sales manager was unprofessional and rude."
"This agency is a complete joke... They come at a high price to do absolutely nothing."
"Disgustingly unprofessional and frustratingly insincere service."
"It seems that this office has no desire to sell properties."
Customer Support and Care
Pros:
"I felt so looked after by him, he was there for me every step of the way."
"Foxtons made the experience of finding our first flat much easier than we had anticipated."
"Nothing was too much trouble, and in a difficult market he managed to secure an excellent sale price."
"We have had a very good experience with John Carmichael as Sales Negotiator so far."
"I wholeheartedly recommend Jake and Foxtons Hackney Estate Agents to anyone seeking a reliable, trustworthy, and customer-oriented real estate agent."
"I honestly could not be more pleased with this experience, and will be recommending Joe and Adele to everyone I know."
"So grateful to Kayla for helping me secure my dream flat - she has made a stressful process so much easier with her friendliness, integrity and professionalism."
Cons:
"Do not recommend that company."
"Would never trust such an unreliable company with the management of my property and will never deal with them again."
"They try to charge a lot for removing of landlord's staff. This is totally ridiculous."
"They try to do nasty little games to keep as much as your deposit."
"My partner and I had a truly awful experience with Klaudia from the Foxtons Shoreditch branch where she wasted our annual leave to recommend us properties 1.5 times our max budget and in areas we specifically requested not to be shown."