Picture House Cinema and Restaurant Reviews Summary

Customer Service

Pros:

• "What a fabulous cinema. It’s charming. Super clean. Friendly and helpful staff."
• "The staff were very friendly & helpful."
• "Staff are always very friendly and happy to help."
• "The staff are all happy, welcoming and helpful."
• "Very friendly staff, very comfy seats. The sound is just right. The whole experience was fantastic."
• "The staff were friendly but extremely efficient, house wine was well chosen."
• "Staff are absolutely great."

Cons:

• "Terribly disorganised and rude staff, stood at the bar for 15mins and was told I couldn't get a drink for another 15 minutes."
• "Very poor customer service regarding a mistake made in booking."
• "The Manager/owner missed an opportunity to impress with his customer service skills!"
• "Worst meal and service I have ever experienced. Firstly, my friend and I waited for over 15 minutes to be asked for a drink."
• "Intended to have a birthday celebration, on seating the waitress asked for a drinks order, took one of our group then spoke implying we had already had enough to drink and we had to be quiet, before then walking away."
• "Reported it to the receptionist no joy there. Emailed the Web site no response will not be going here again."
• "This place has been up and down over the years, quite often find a member of staff is hard to talk to."

Cinema Experience

Pros:

• "A proper kino experience with the modern twist."
• "A proper, old school cinema with such features as the picture in focus and in time with the audio, tasty snacks & drinks and a floor you don't stick to."
• "This is a 'real' cinema - not like one of those soul-less multiplexes."
• "Such a great cinema of the likes you just don't see anymore. The theatres are very well done and we'll equipped yet you don't have the insane crowds and enormity of a place like Cineworld."
• "This is cinema they way it should be done. Small, well thought out and crafted to give a great experience for customers."
• "A historic and traditional cinema that still shows the latest film as well as classics. Small auditoriums and very reasonable prices."
• "Absolutely love this place! Such an asset to Uckfield and I'm so glad to be able to call this my local cinema."

Cons:

• "The seats to the far left and right of the cinema did have a compromised view due to the angle of the screen."
• "It's a nice Cinema but I am unconvinced about their Civic rules. People were seated in adjacent rows right behind each other, less than one metre apart."
• "Watched the film Frozen 2 at this cinema and FROZEN is the operative word. No heating sat with our two grand children and two other people and watched a very good film with our coats on."
• "In some screens the seating tiers are quite shallow, so a short person like me has had problems viewing if sat behind a non-slouching tall person."
• "Seats were a bit narrow, but decent leg room, got a bit cold during the film, so take an extra jumper."
• "Nice cinema but can be a bit too loud sometimes."
• "I sat with my fingers in my ears because the sound was so loud."

Food and Dining

Pros:

• "Wonderful Sunday 3 course lunch delivered 8th Nov to our home."
• "Superb cuisine excellently presented."
• "Restaurant was great. Prompt and good food."
• "We had an excellent dinner hear, particularly the duck is highly recommended. Friendly staff, varied menu and good choice of wines."
• "For an extra treat cross over the road to their restaurant The Picture House Restaurant, the food is delicious and the staff very attentive and great fun."
• "Really enjoyed the food and the atmosphere at the Picture House restaurant. The house special burger was excellent."
• "The Blue Movie Burger was fantastic! Great chips too!"

Cons:

• "Food was good, although I did find grit in the baby carrots which was a little off putting."
• "There was a rather large hair attached to one of my chips."
• "We were a group of 16 but despite pre-ordering and paying a deposit we waited nearly two hours for our main courses."
• "Worst meal and service I have ever experienced. Firstly, my friend and I waited for over 15 minutes to be asked for a drink."
• "The food was good although my steak was a little chewy."
• "Very good choice of food and well prepared but portions far too big which spoils the experience."
• "The food is very good, a little pricey but the reason I’ve not given a 5* rating is because I felt the time between receiving meals was too long."

Facilities and Accessibility

Pros:

• "Just around the corner from the Picture House is a big car park with free parking. About a 2-3 minute walk."
• "FREE parking at the rear. Very comfortable seating. I'm short in the body but could manage to see the screen without obstruction."
• "Nice picture house with 3 screens. It should be noted that only screen 1 has wheelchair or buggy access."
• "Lovely cinema. Friendly helpful team. Large comfy seats with plenty of leg room (Screen 2)."
• "Great cinema in Uckfield town centre, with easy parking in the road adjacent."
• "Free parking available close by too :-)"
• "Very reasonable price compared with mainstream cinemas I would say that they have priced it perfectly, seats are brand new and you have actual legroom here."