Curzon Victoria Reviews Summary

Seating Comfort

Pros:

• "The seats are very comfortable and I greatly enjoy my visits."
• "VERY spacious, with lots of leg-room, and comfortable reclining seats, with individual drinks stands."
• "Comfortable lounger style seats in small theatres."
• "Seats are comfy and can slightly recline."
• "The seats were very comfortable, spacious with the ability to recline."
• "All seats are extremely comfortable, some recline, and some have little tables next to them to put drinks etc on."
• "Seats so comfy, even two seater settees available if you want them!"

Cons:

• "We were sold very expensive seats at the front of the cinema and found we could hardly see anything and had to crane our necks to get a reasonable view of the film."
• "Seats are close to screen and not enormous shaving between seats for those over six foot."
• "The legroom in Screen Two is non-existent."
• "Very uncomfortable, one had to wear a jacket at the highest of the heat wave!"
• "The seats were unclean and sticky and looked like they had been urinated on and not cleaned."
• "seats are not very comfortable - recline is not great, you need to keep putting pressure to get any recline."
• "Uncomfortable seats that don’t recline, they’re very rigid and upright."

Customer Service

Pros:

• "It's staff are laid-back and pleasant."
• "Friendly service."
• "The staff was really friendly and chatty, giving recommendations on the films and the best seats available, etc."
• "Handy for residents of Pimlico and Victoria and for those in Chelsea... Comfortable seats and amiable staff."
• "Staff are really friendly and sorted out a bit of confusion over our booking with no problem."
• "The staff are very helpful."
• "Very attentive staff, a nice vibe in feel in the bars and whole look to the place."

Cons:

• "Overpriced ticket for sub-par service and rude staff."
• "Rude staff : To quote “doing us a favour” after having bought GBP 33 tickets, “allowed” to to sit outside whilst drinking a water and eating some cookies 30min prior to movie."
• "Absolutely disgraceful, the staff were rude and unwelcoming."
• "Awful organisation by the staff there."
• "Cinema is dead. No atmosphere, staff seem distracted, got my order wrong."
• "The cinema itself is nice, but the service was pretty bad and the spoons and glasses were dirty."
• "The Venue is brand new and has a lot of potential: shame that Management and Staff shortfalls made my experience really awful."

Facilities and Cleanliness

Pros:

• "The inside is sleek in design and beautifully decorated with plush seating and tables."
• "The toilets were clean and decent size."
• "Great place to watch a movie. Cozy viewing rooms and good service."
• "The screens were themselves well maintained and very clean."
• "Nice movie theatre, good menu with reasonably priced food too. Pizzas are great and the vegan hotdogs are excellent (and huge!)"
• "Beautiful space to hang out and watch movies in the spacious sofas whilst enjoying your drink, with a feeling of having your own personal space."
• "Clean cinema with small theatres - they don’t seat a huge number in each screen but this is quality over quantity."

Cons:

• "The screen was similarly unclean."
• "The seats were unclean and sticky and looked like they had been urinated on and not cleaned."
• "The cinema itself is nice, but the service was pretty bad and the spoons and glasses were dirty."
• "The food wasn't good. The nachos were the cheapest/worst quality you could find, and the oreo shake was like flavoured water."
• "The seats were unclean and sticky and looked like they had been urinated on and not cleaned."
• "The refreshments area looks more like a bar to me and I found this off-putting."
• "The legroom in the screening room is so cramped that it makes a Ryanair chair look comfortable in comparison."

Value for Money

Pros:

• "I thought the pricing was quite reasonable."
• "Good range of food and drinks."
• "The layout across the floors is spacious and the membership deals are good."
• "It is expensive but I would say very good value as a treat now and then especially for longer films."
• "Costs a bit more then usual but it's worth it."
• "Curzon cinemas are worth the extra few pounds above ordinary ticket prices."
• "Good value for money but not cheap."

Cons:

• "The drink I got was tiny and the sweets were nice but very expensive."
• "We were sold very expensive seats at the front of the cinema and found we could hardly see anything and had to crane our necks to get a reasonable view of the film."
• "For the sake of a few more stops on the bus I'd advise to avoid this overpriced place and go spend the same cash in the west end."
• "Very expensive - my seat in row b2 - had a view of the screen I call ‘restricted’ - which was not mentioned at the time of booking."
• "Absolutely terrible experience. For starters the ticket price was incredibly high at 18.50 pounds."
• "A cinema to avoid at £18 per seat unless you are worried you may starve before the end of the movie."
• "Extremely overpriced (£18.50 for just a regular movie) for really low quality seats which are horribly stained and incredibly uncomfortable."