Showcase Cinema de Lux Leeds Reviews Summary

Seating Comfort and Layout

Pros:

• "The recliner seats are comfortable, I'd say as good as the ones from the Vue cinema in Bolton."
• "The seats recline and are very comfortable."
• "Really comfy recliner seats and a great atmosphere."
• "The seats are very comfy. The sound is brilliant."
• "The seats at this cinema are so much more comfortable than the local Vue cinema."
• "The seats are amazingly comfy and spacious too, you don't feel like you're sitting on top of each other."
• "All seats are full electric and almost fold flat to a full length bed! Loads of leg space."
• "Amazing seats with electric reclining, spacious and plenty of leg room."

Cons:

• "The recliner seats are comfortable, however it lacked the trays which would've been helpful."
• "However, the seating could be more comfortable, and some of the seats seemed a bit worn."
• "All screens have reclining chairs (although getting a bit tired)."
• "Whilst the cinema is nice and the seats are very comfy, the back row seats have a very restricted view due to the angle of the screen."
• "The seats are getting a bit old and worn now though."
• "I was greeted with an extremely inadequate experience. the recliners may as well have been barbed wire due to the crusty old leather stabbing me."
• "The proximity of the chairs meant i may as well have sat in the poor old lady’s lap since we were that close."
• "The seats are rather tight and the layout of the screen we visited felt too spacious and there was an abundance of wasted space."

Sound and Picture Quality

Pros:

• "The sound quality was so-so, we watched Jurassic World: Dominion and I didn't feel that the sound effects were that loud."
• "The audio quality is always really good."
• "Sound and projection equipment were top class."
• "The sound in the theatre was nothing short of jaw dropping and the picture quality top notch."
• "The cinema has excellent, comfortable seating which is reclining and adjustable. They re-run classic cinema which is always worth checking out."
• "The screens are absolutely massive and the sound quality is just excellent."
• "The audiovisual quality is always good for 2d films."
• "Good value for money compared to other cinemas. Plenty of choice for drinks and snacks."

Cons:

• "The sound volume of the films is always just slightly too high."
• "The main criticism for me was the sound quality. As expected, it was in surround sound, but the volume felt a little low."
• "You could hear the sound blasting from the film next door which was a little off putting at times during the film."
• "The film wasn't great and wasn't overly long and only two of us. 2 medium drinks, a popcorn for nearly £14 is excessive."
• "Overpriced everything! The seats are comfy and you can move them which is great but it's so drafty."
• "Pre film the staff were great but during the film (Fast X) the audio was very quiet (several people agreed with me)."
• "The standard seats are super comfy and the place is clean. Loads of parking and a few eating places to choose from close by."
• "Went late on for a showing around 10pm. It's very eerie there when it's quiet."

Staff and Customer Service

Pros:

• "The staff were polite, good customer service."
• "Very nice, helpful staff. Place kept clean."
• "Friendly and helpful staff every time I've visited this cinema."
• "Staff are really unwelcoming here. Clearly don't like working here as they seem to have an attitude problem."
• "The staff were delightful. So we're the other people I sat near."
• "Staff were helpful and polite. Lots of parking spaces and plenty of shops and eateries round about."
• "Friendly and helpful staff every time I've visited this cinema."
• "Luxury seating and immaculate screens, bathrooms and foyer. Excellent range of food for different dietary needs."

Cons:

• "Have been coming here years and standards are slipping."
• "Great screens, incredible seats but this Is the third time I have been here now and every time the staff have been really rude."
• "Comfy sits, lots of leg room space but despite prebooked tickets spend 5min in queue to get in."
• "I Haven't been to the cinemas for a few years, but I was impressed with how much they have upgraded this Showcase Cinema!"
• "The staff were delightful. So we're the other people I sat near."
• "The lad didn't say anything until I questioned him on why he didn't let on to us."
• "The staff are not so great and can be quite rude."
• "The disabled toilets are disgusting. Urine on the seat, floor and often blocked with mountains of loo roll."

Accessibility and Facilities

Pros:

• "The parking is extremely large, with disabled spaces located just outside the cinema entrance."
• "Visited with my toddler for one of their toddler sessions. It was great!"
• "Parking roads were a little confusing but ample space."
• "The toilets (separate ladies, gents and one disabled cubicle) are sited together and generally clean."
• "Nice cinema for trips with family or friends, certainly one of the better ones!"
• "The complex is overall very clean apart from the toilets. Air conditioned cinema, decent sound and bonus of all seats being reclining."
• "The cinema was a disgrace when we left. Spilled popcorn, drinks and general rubbish. Mostly left by children."
• "The cinema is great, good prices with the insider programme and the food prices are about right for a cinema chain."

Cons:

• "Im having trouble walking at the moment dont qualify for a blue badge. We had to park at the bottom of all those stairs from the car park."
• "The bathrooms were clean, but the hallway offered sofas where one could wait or just relax."
• "The disabled parking is up by the side of the cinema building but often busy, although we have always found a spot."
• "Disabled access not great ramp outside is uneven and too steep we had to squeeze past a parked car to get onto the ramp."
• "The toilet was very low set, which can be difficult. Unfortunately, one person (child?) had had tummy trouble, and the smell pervaded the entire ladies block."
• "Very nice cinema, spacious reclining seats, but refreshments aren’t cheap."
• "I like this cinema but parking is usually an issue, the spots are tight and there aren't enough spaces near the entrance."
• "The complex is overall very clean apart from the toilets. Air conditioned cinema, decent sound and bonus of all seats being reclining."