Cafe Zoot Reviews Summary

Value

Pros:

• "Starter and main course for £12.95 on certain dishes at lunchtime."
• "Very reasonably priced for a two-course meal with drinks."
• "Visited for my husband's 40th birthday. Staff couldn't do enough for our party of 12. Fab food and at £12.95 for a starter and a main it was great value."
• "Was very modestly priced for the quality you got."
• "Located just up a side street between the cathedral and castle and considering it's prime location prices are incredibly cheap."
• "Very reasonably priced Sunday roasts."
• "Excellent value for money, will definitely return."

Cons:

• "You pay extra for cheese which I didn’t expect to pay when a burger is £12."
• "The pizza was clearly frozen and tiny for the price nearly £14."
• "We were told it was £7.50 each for this 'lamb wellington' and it was billed for £11.50 each."
• "For what it was, I have to say it was expensive as well."
• "It all came expensive for the quality of the food."
• "Total waste of £150."
• "Fine dining prices with cheap ingredients and produce."

Food Quality

Pros:

• "Food absolutely delicious I had the pasta and tomato sauce but it was GORGEOUS my husband had pork belly which he said was the best."
• "The main course was delicious."
• "What you get is well cooked and tasty."
• "The food was delicious..so much better than expected."
• "Everyone loved the Sunday roast of beef or lamb with enormous Yorkshire puddings."
• "Delicious food (possibly the best cheesecake I've ever eaten)."
• "The food was amazing - I had a Crayfish paté for a starter and the Zoot burger on a brioche as a main."

Cons:

• "Mash potato very bland, pastry synthetic supermarket rubbish and gravy very thin which swamped the plate AVOID this place."
• "All the items were very soggy and fairly tasteless."
• "The pizza was clearly frozen and tiny for the price nearly £14."
• "I had the pate, which seemed straight out of the local supermarket."
• "The gluten free version of the zoot burger and the bun substitute was awful."
• "The creamy scrambled eggs had hardly seen a cow never mind any cream. So dry and overcooked."
• "The food itself didn't match the cost (I realize they're tourist prices but still)."

Service

Pros:

• "Lovely atmosphere. Great service from the friendly staff."
• "The staff was really helpful with milk and gluten-free advice and wide range of choices for us."
• "The staff were very quick and efficient."
• "Waitress was very attentive and not overbearing and our experience was pleasant."
• "Staff always pleasant and smiling."
• "Staff fantastic. Helpful, friendly, and bubbly."
• "The ladies in there made us feel very welcome and nothing was too much trouble."

Cons:

• "Some, like us, appear unnoticeable. Long waits and customer prompting due to new or preoccupied staff."
• "When I carefully and quietly approached the waitress to raise my concerns she had to seemingly negotiate between myself and the manager (by telephone) who was refusing to show any customer care despite my efforts to preserve the atmosphere and not offend other diners, our attending servers or my daughter."
• "Appalling service, staff rude, never experienced such behaviour!"
• "We were told it was £7.50 each for this 'lamb wellington' and it was billed for £11.50 each."
• "The staff were friendly but more training needed I feel."
• "Totally disorganised, many diners complaining of waiting a long time to be served."
• "Really disappointed with the service today not one staff member smiled and everything just seemed too much trouble."

Ambiance

Pros:

• "Lovely atmosphere. Great service from the friendly staff."
• "Really nice meal, really nice atmosphere. Great cocktails."
• "A really lovely, cosy place with around half a dozen tables with very attentive staff."
• "Creating a very nice ambience."
• "Excellent situation in the old part of the city centre, near the cathedral and castle."
• "Snug little cafe right near the cathedral well decorated and nice atmosphere."
• "Atmosphere is cosy and music relaxing, good for people that struggle with sensory overload."

Cons:

• "The music was too loud even for me and I didn't have my earing aids in."
• "The Craig David playlist seemed an odd choice and the music was switched off just after 9pm."
• "We sat in the back room of the restaurant. There was staff rushing backward and forward, then someone swept up (it was not closing time)."
• "Very, very rude staff making it an uncomfortable experience."
• "We were taken to a table in the depths of the back of the cafe. Cramped next to another table already seated."
• "The decor was all kinds of things. Some things were great and felt really luxurious, other things felt a bit out of context."
• "The place is clean with a nice, cosy ambiance."