Sonoma Reviews Summary

Menu Variety

Pros:

• "Fantastic full English, veggie or meat options."
• "Great meal, had gluten free and it was a brilliant selection, hard to choose!"
• "Good place, quick service and tasty food. Waiters were friendly and the host was active and served people with no delays."
• "Great breakfast - fabulous Cumberland sausage and the bacon was delicious."
• "There’s plenty of vegetarian options. I had the veggie breakfast and I enjoyed it."
• "My girlfriend had the pancakes. They were also a good plate-full. Looked nice and she seemed to enjoy them."
• "The food is fresh, tasty and well prepared."
• "Massive yummy menu that caters to all tastes."

Cons:

• "The frozen fries didn’t manage to save the worst £18 burger I can remember. Tasteless and fell apart."
• "Food was disgusting. Ordered a nachos tray for £11.20. The tortilla chips were soggy."
• "Food itself definitely lacked flavour. The hot chocolate also tasted burnt."
• "The Mexican Eggs were a good effort towards Huevos Rancheros but didn't quite make it."
• "The food was fresh, flavorful and filling! The kimchi ramen was comforting. The tofu curry was also delicious!!"
• "The two stars just represent the really nice waitress and the really fast delivery of the food."
• "Their website lets you order items they don’t have, accepts your payment then throws an error."
• "The food came very quickly and looked ok. The latte was in the smallest cup I have ever been served a latte in!"

Service Quality

Pros:

• "Service was prompt and polite."
• "These are the most patient waiting staff too, I watched our waiter explain and answer many questions among so many accents."
• "Nick was a super waiter, even when half of the airport has cancelled flights and they were queued out the door he remained friendly and calm."
• "Alex has given us the best service possible! Super polite, kind and professional!!"
• "I thoroughly enjoyed my fish and chips which was as good or better than that I had a few night ago in a 18th century country pub."
• "Our server, Elda, was amazing and effortlessly dealt with her busy section, whilst keeping the mimosas flowing."
• "Just experienced some of the most delicious breakfast and customer care at this Gatwick unassuming venue!"
• "The service was very friendly and attentive."

Cons:

• "Unfortunatelly this is overshadowed by the service. There isn't nearly enough staff for the amount of tables and thus service is sloppy."
• "I was here for lunch in-between flights. My food came out fairly quickly however I had to ask twice about my drinks."
• "The frozen fries didn’t manage to save the worst £18 burger I can remember. Tasteless and fell apart."
• "The only tasty thing was the coke zero."
• "Service non existent. Had to ask 3 times for our bill, having been largely ignored throughout our time at the restaurant."
• "Overall good. We had a really friendly and efficient server. But it is really overpriced."
• "Never been in a restaurant that lacked service such as this one. The many staff were unattractive and only cackled among themselves."
• "Terrible service, waitress was rude and abrupt, had to wait 30 mins for food service."

Food Quality

Pros:

• "Genuinely the best airport food I have ever had! The food was fresh, flavorful and filling!"
• "Great place to have healthy & tasty food in a relaxing atmosphere."
• "Great breakfast - fabulous Cumberland sausage and the bacon was delicious."
• "It was pretty busy but we were seated very quickly. The service was friendly and efficient."
• "The frozen fries didn’t manage to save the worst £18 burger I can remember. Tasteless and fell apart."
• "The food is fresh, tasty and well prepared."
• "Delicious food, however our dish was missing some ingredients from the food description written on the menu."
• "Food was average. Russel, our waiter had a very bad attitude."

Cons:

• "Food was disgusting. Ordered a nachos tray for £11.20. The tortilla chips were soggy."
• "The food itself definitely lacked flavour. The hot chocolate also tasted burnt."
• "The frozen fries didn’t manage to save the worst £18 burger I can remember. Tasteless and fell apart."
• "My girlfriend had the pancakes. They were also a good plate-full. Looked nice and she seemed to enjoy them."
• "The food came very quickly and looked ok. The latte was in the smallest cup I have ever been served a latte in!"
• "The only tasty thing was the coke zero."
• "The food was fresh, flavorful and filling! The kimchi ramen was comforting. The tofu curry was also delicious!!"
• "The food is fresh, tasty and well prepared."

Price Value

Pros:

• "The food is pretty good. The prices reasonable, And the service has always been gentle and fast."
• "Excellent green smoothie and decent coffee. Ridiculous price for 2 slices of toast, butter and jam."
• "Had a nice breakfast. Quick service. Children friendly."
• "Good solid Airport breakfast venue. A step up from Whetherspoons."
• "The food was fresh, flavorful and filling! The kimchi ramen was comforting."
• "We browsed about, and settled on the Pepperoni Pizza, the Humus and cuscus - two starters for my dining partner. Really tasty."
• "The best option to eat something extremely fast(approx 12min) as long as you wait for your departure."
• "The food was good and the portions was nice as well."

Cons:

• "Food was disgusting. Ordered a nachos tray for £11.20. The tortilla chips were soggy."
• "The frozen fries didn’t manage to save the worst £18 burger I can remember. Tasteless and fell apart."
• "The only tasty thing was the coke zero."
• "The food was fresh, flavorful and filling! The kimchi ramen was comforting."
• "The two stars just represent the really nice waitress and the really fast delivery of the food."
• "The food was fresh, tasty and well prepared."
• "My girlfriend had the pancakes. They were also a good plate-full. Looked nice and she seemed to enjoy them."
• "The food came very quickly and looked ok. The latte was in the smallest cup I have ever been served a latte in!"