The Roofing Company - Enfield Roof Installation and Roof Repairs Reviews Summary

Project Management and Communication

Pros:

• "From start to finish, Gary project managed the work and ensured that everything was done to the highest standard possible."
• "I was informed about every aspect of the work with daily updates given on progress and timescales."
• "Gary's business is so reputable and also busy with work, but on the day I called Gary he found the time to come to my property and assess what needs to be done."
• "Gary was also very patient and professional when conversing with my mother, who isn't the best communicator or easy to deal with."
• "Gary kept me updated each day with progress of work so I knew exactly what was what!"
• "Gary was proactive in providing updates throughout the process."

Cons:

• "There were delays in having the work done at the time and now one year later the exact same problem has re-appeared."
• "Have had leaks after the job (roof installation) which have not been fixed."

Quality of Workmanship

Pros:

• "The job was 1st class, and the team on site was very respectful and ensured that they left the property clean and with no mess."
• "They were obviously all very experienced because they did a fantastic job repairing the roof."
• "The roof is now water tight and looks brand new. Highly recommend."
• "Very happy with the work."
• "The finished completed project is Brilliant & I could not be happier with the results."
• "The work was done on time with good communication about when the scaffolding would come up and down, and when they would be doing the works and it appears well done."

Cons:

• "Poor workmanship and after sales service."
• "What a breath of fresh air! Having been ripped off, let down, no shows, I was fortunate to come across Gary and his team."

Customer Service

Pros:

• "Tony came around within two days and advised us of the issue we could encounter."
• "Gary and his guys around to do a couple of fairly minor repairs... however whilst they were up there, they made a nasty discovery."
• "Gary is a very friendly guy. He advised us on the best course of action and took pictures and pointed out exactly what the problems were."
• "If you are looking at getting a new roof or need repairs, I will say stop here and give the team a call, as I can vouch for them fully."
• "Fantastic! Following a heavy downpour and a resulting bathroom leak, we discovered several cracked tiles on our roof."
• "I called Gary when my flat roof over an outside porch started leaking again, after having only been replaced two years go."

Cons:

• "Have had leaks after the job (roof installation) which have not been fixed. Gary won't now respond to calls or texts."
• "Gary was very competitive on proce and held his price for a period of months before we placed the order."

Cost and Efficiency

Pros:

• "He got us a quote over and was already saving my father several thousand pounds."
• "All in all, the work seems to be of good quality, was completed quickly, and for what seems a very fair price."
• "They were polite and respectful of my property. All done at a reasonable price too."
• "Gary was very responsive to our call for help with a leaking roof."
• "Very prompt, after accepting the quote the scaffolding was up the next working day, and two days after that the team worked hard to get the roof repair done within one day."
• "I was particularly impressed with the step by step explanation of the flat roofing process that underpins the 15 year guarantee."

Cons:

• "Poor workmanship and after sales service. It will probably cost me a lot of money putting this right."
• "There were delays in having the work done at the time and now one year later the exact same problem has re-appeared."