Sussex Installations - The Van Security Specialist Reviews Summary

Customer Service

Pros:

• "You can feel the passion from the work force and they give a nice friendly service."
• "Great service throughout, they even moved things around on their side to get my van worked on asap after a break in."
• "Danny the fitter arrived as booked, was professional and polite, explained everything that he was going to do, asked if I had any questions and did a fantastic job."
• "Charlotte was great on the phone and Matt and the boys did a great job fitting the locks in record time."
• "The staff are very approachable and friendly."
• "All contact has been friendly, professional & reassuring too."
• "Charlotte the super bookings lady, Tony and Matt have been my technicians and they are superb."

Cons:

• "Just gutted Jeff wasn't there when I visited to say hello."

Quality of Work

Pros:

• "Work completed in a timely and professional manner."
• "Work carried out done to a very high standard."
• "The attention to detail and high-quality workmanship were truly impressive."
• "Products used were excellent quality and installed perfectly by their engineers."
• "The quality of workmanship is top notch and their staff are up to date on their knowledge of how vans need securing."
• "The installation was extremely neat and tidy."
• "The work was very clean & professional."

Cons:

• "Only downside i would say is the powered coat does scratch easily."

Security Expertise

Pros:

• "In short they are a pleasure to deal with, but the best bit is you are kept up to date with any new changes they believe will improve your security."
• "Really lovely people who care, do a great job and know their onions when it comes to van security!"
• "There's not much these guys don't know about van security."
• "The locks from Sussex Installations are optically subtle, but not to be overlooked at all."
• "They are so knowledgeable in their field of security."
• "The hook locks and upgraded alarm system that Sussex installed for me did the job last night and protected my tools from the low life scumbags that tried and failed to break in."
• "They fitted deadlocks and hooklocks to my Campervan and the quality of the locks and the workmanship that went in to fitting them was exactly what I was looking."

Cons:

• No negative comments related to security expertise were found in the reviews.

Value for Money

Pros:

• "We find their prices extremely competitive and the service second to none."
• "Great customer service, superb value for money."
• "The team were very helpful, knew their stuff and were great value for money in comparison to similar companies offering the same services."
• "Had installed via Matt. A 1. AUTOWATCH 695, 2. autowatch wireless PIR and 3. ALA SWITCH HIGH POSITION DOOR SWITCH ..cost minus a 10% discount £589.47"
• "If you want sound advice, high quality workmanship by friendly staff, great value and the best customer service going, I strongly recommend you doing the same!"
• "Most definitely worth the time and cost of travelling to their premises."
• "Great products, speedy delivery and well packaged so that the products turned up in pristine condition."

Cons:

• "When I initially purchased products on-line that they did not recommend as essential, they contacted me and suggested I may wish to remove those items from the order. This saved me considerable unnecessary expense."