Lathams of Potter Heigham Reviews Summary

Product Variety

Pros:

• "A shop with pretty much everything you could need."
• "Lathams is the ultimate in recreational shopping and why not, it's just about got everything from DIY to pet supplies to lighting to garden center to cloths shop, and everything in between."
• "Brilliant store! Has everything you could possibly need, more so than a supermarket... plus is situated next to a beautiful riverside where swans and ducks like to dabble."
• "If you can't buy it here, it probably hasn't been made yet."
• "It is huge and stocks everything in one huge store!"
• "There isn't anything you can't get here. Clothing, shoes, chilled food, frozen food, dry goods, alcohol, garden ornaments, all household items."
• "The store has literally everything you could possibly want, and at great prices."

Cons:

• "Usually packed to the rafters with bargains and impulse buys, sadly this time we went, we were left very disappointed."
• "The surprise for me was the increase in prices and a lack of tackle accessories such as pike/predator. Certainly more expensive than it used to be."
• "It used to be better back in the good old days, there used to be a China warehouse where you could get all sorts of random plates and pottery."
• "There simply is not the quantity of interesting stuff in the shop that there used to be."
• "Most of the fridge section of the food was out of date and start going mouldy."
• "Choice has got very disappointing over the years, I come up to Norfolk about 3 times a year and look forward to see what Lathams have in store, got here this time looking for something different from the supermarkets, and was very let down by their Easter selection."
• "This used to be a fun place to rummage around every now and then. My recent, and last ever, visit found a cold, disorganized, soulless store full of over-priced tat."

Customer Service

Pros:

• "When you can find someone they're always friendly & helpful."
• "The staff are really friendly too."
• "Staff very helpful went near closing so was less people around which meant you could keep a safe distance without having to worry."
• "Staff were friendly and efficient and the adjoining cafe was excellent."
• "Very friendly and helpful staff, easy to see why this is such a popular shop."
• "Staff perfectly friendly."
• "Friendly staff!"

Cons:

• "Yearly visit whilst on holiday, found store to be unorganised and shabby looking."
• "Staff was rude and refused to help me look for an item."
• "Staff not very helpful either."
• "Walking through the garden center section I just mentioned to my grandson that some of the plants needed watering, to which an older member of staff said 'you should try and water all of these' in an aggressive tone."
• "The woman on the tills scanned each item while pausing to discuss her business with her colleague instead of focusing on the customer."
• "Iam a regular customer at lathams to day Saturday 6 feb I brought to blinds under the lights the colour was different against natural light needed to take them back iwas faced with the most unhelpful and arrogant assistant ever."
• "Absolutely awful, honestly the worst shop I have ever been in. Rude staff, ruder customers and cluttered."

Pricing and Value

Pros:

• "Prices are very reasonable considering they are in a pretty isolated position where they could charge what they like!"
• "Garden centre good, range is same as QD stores, so prices always low."
• "Lovely store has just about everything you could want at very reasonable prices 😀"
• "Great discount store, have come here for years."
• "Brilliant prices.. It has everything you could possibly need."
• "Some very good deals and discounts can be hunted out, and plenty of local produce."
• "Great shop with lots of good stuff at cheap prices."

Cons:

• "Really loved Lathams shop there on a regular basis but I won't be going back as I have just received a parking fine because I was a few minutes over time."
• "Found prices too high for what I would regard as a discount store."
• "The tea room, which is attached, is also ridiculously expensive, being totally at odds given that Lathams is supposed to be a discount store."
• "Everything way over-priced."
• "Tea is expensive though. Got 1 pot for 2 people £3.75."
• "Boss went to lathams, went to the chippy and they decided, to sit outside to eat their meal, where the lady said its a bit extra to sit outside, they said OK but £10 extra is way over the top."
• "I've always loved Lathams but couldn't give 5 stars this time as prices have risen to the point that I found myself saying 'they're taking the pee'."

Store Layout and Accessibility

Pros:

• "Its layout now changed for the better."
• "Easily accessible for a wheelchair user or electric scooter."
• "There is a large carpark, and everything is on the ground floor, making it wheelchair accessible."
• "The shop has a large car park and at the front a level area for disabled parking, the store is all on one level and the doors are wide."
• "There is ample car parking and flat access for wheelchair users or those with mobility issues."
• "A very spacious shop with plenty of variety of goods to buy, ranging from toys to household items."
• "Huge car park opposite."

Cons:

• "few masks, narrow aisles but heaving with customers."
• "Quite difficult to go around the aisles as everything is so close together!"
• "Some aisles can be narrow and cluttered."
• "The Isles are so narrow that you're missing out on everything because you're having to turn round ever 2 minutes because there is another trolley."
• "There aisles are so tight together. There is not enough room for the trolleys to be pushed around."
• "To packed together. In a wheelchair and could not get to half the items."
• "The clothing aisles were a bit narrow and tested my scooter driving skills."