Carpenters Practice - Stratford Reviews Summary

Customer Service

Pros:

• "One of the best GP Surgery’s I’ve been to. I find it easy to get through on the phone & the receptionists helpful & polite."
• "It was very good customer service today. I was experienced a bad customer service before. Today before I hang up I asked the person's name from the reception and her name was Momota. Keep up good work Momota."
• "Recently due to a persistent illness I have had to call the practice almost daily and Kaysha, one of the receptionists, have been nothing short of amazing."
• "This is my first experience of speaking to Mamta and Shazia. Pleasantly surprised how helpful and understanding are both ladies."
• "Can't help but to mention a wonderful friendly lady at reception named 'Momota Begum' who always helped us to overcome any issues we faced."
• "I rang for repeated prescription to be issued to me. I spoke to Ilma in reception. She was very helpful, she listened to my request."
• "I was extremely impressed by the warmth and efficiency of the staff I spoke to by phone. Shazia was wonderfully helpful."

Cons:

• "I don’t see the point of a GP if i can’t get an appointment."
• "The worst GP practice I’ve ever had. They lost my medical referral papers from the opticians about a serious eye lump."
• "Absolute joke of a service. The receptionists are rude and patronising!"
• "Reception staff speak over you on the phone and then threaten to hang up."
• "The receptionists are very rude and not helpful especially 'MOON'."
• "Very rude receptionists."
• "Receptionist was rude quick and impatient, wouldn’t even listen to me properly."

Appointment Accessibility

Pros:

• "Getting an appointment is fairly quick."
• "I'm able to get a telephone call on the day or face to face if I need to."
• "For emergency appointments you have to call at 8am, generally most of the time I can get one on the same day."
• "Received a letter for free flu vaccine. Called Carpenters practice this morning. Booked an appointment for same day."
• "During phone consultation he proposed come to a surgery to check my issue at the same day."
• "I am giving this a 5 star because of the experience I have from Dr. Lee."
• "Lovely reception team that are always happy to help out with booking appointments."

Cons:

• "It's IMPOSSIBLE to book appointments."
• "Doctors are very hard to get appointments with when I do need an appointment I have to wait atleast 3 weeks even then 9 and of 10 times they cancel the appointment its truly shocking!"
• "They told me that the doctor will contact me between 2pm-4pm. He didn’t."
• "The system itself if a joke. You must call at 8am sharp not even a minute later."
• "You're constantly told to use the Dr IQ app, but it hasn't worked for months."
• "I have contacted them to book an appointment for my new borne daughter, which was impossible with them."
• "I booked it 4 times until now and they cancelled on me every time."

Staff Professionalism

Pros:

• "The doctors & nurses are excellent. I always receive such great service."
• "Last time I got called by the doctor before I had the chance to sit in the waiting area, and I really liked how he took time to listen to me."
• "He was very caring with positive attitude and immediately brought back hope after several bad experiences."
• "The doctor whom I spoke to was actually so kind and so helpful."
• "The doctors were very easily on the same page on me, understood me easily and were very caring."
• "Dr Rogers saw my mum today. He was thorough, caring, kind and helpful."
• "Doctor lee especially was wonderful and very caring of my concerns."