Address: Unit 2 Argyle Way, Gunnels Wood Rd, Stevenage SG1 2AD, United Kingdom
Phone: +441438759242
Rating: 4.4
based on 141 reviews.
Customer Service
Pros:
"Great and friendly service. Went in for a tire repair and the staff were very helpful in helping me choose the correct tire brand for the car."
"Derek was really excellent, very professional, exhibited a deep product knowledge and was very passionate and knowledge about cars in general."
"Fantastic service had my wifes car booked for a mot, very efficient and professional service from the tester Jay i believe was his name, very friendly and service with a smile."
"All the members of staff that were looking at our car we’re very well presented, polite and knowledgeable."
"Been so lovely and accommodating and helped me find the best option for me with my budget too!"
"Lovely helpful, friendly staff who saved our weekend. Thank you"
"Matt was extremely helpful and friendly upon my first ever visit."
Cons:
"Cheating scumbags! I was told my tyre was irreparable (puncture in sidewall) and tried to flog me a new one for £195."
"Bunch of lazy people here I went to get my tyre wear checked I was told it had 1000 miles on it to another kwik fit tyre was replaced it was borderline how hard is it to check with a gauge?"
"A warning message came up on my screen before I left the car park advising me that the front right tyre pressure was incorrect."
"The service was good. The manager Derek ensured the problem I had was resolved... Not very happy!"
"Had a problem with my breaks they installed and had to take the car back numerous times, the manager and staff are very professional and dealt with the situation to the best of their knowledge."
"Misleading wheel alignment procedure... the manager was a bit rude."
"You should be careful at the Stevenage branch because the manager is a scam artist."
Efficiency and Professionalism
Pros:
"Excellent service for 2 new Continental Tyres, on promotion too, easy online transactions, easy to book a timeslot and Centre was ready for me spot on time."
"Excellent service! I had my slow puncture fixed quickly."
"Very professional and a great service. Called today to get a MOT on my 4 series and Derek was very accommodating and managed to squeeze me in."
"Excellent professional service on a Sunday when I was quite desperate to get my car back on the road."
"I had my MOT done today for my Skoda by J. Ahmed. Very professional, great customer service, always with a smile on his face."
"Massive thank you to Jay for fitting me in last min to do my MOT I was desperately looking around and Jay made time for me and thank you for such a great trustworthy reliable service!"
"Excellent fast service. Took my car in early, worked while I waited and car was handed back earlier than my appointment time."
Cons:
"Had an appointment for 1pm turned up at 12.45pm. Was left waiting for an hour and half."
"Was Informed online appointment was 50 minutes which then turned into 2 hours."
"However, they tried to RIP me off with a £250 bill before offering me a £75 discount."
"Booked online for two front tyres to be replaced... Tyre pressure warning light came on during journey home. On checking, one tyre had been inflated to over twice the manufacturer's recommended pressure. Poor quality control; borderline dangerous!"
"Overbooked garage, came 8:45 and at 10am not a single tyre was fitted. As a result, I was late for work."
"Started work 35 minutes after my appointment slot... I missed my hospital appointment."
"Appalling service when I took my car in for AC system check... unable to give meaningful answer."
Value and Pricing
Pros:
"I ordered online and the 2 tyres were a little cheaper than others I checked. They were fitted quickly."
"Had a flat changed, pre booked from the day before so fit in pretty quick. Liam at the desk was very friendly and polite."
"Been to Kwik Fit a few times and been helped by Dean and Derek! They helped get me in quickly and got me back on the road quickly!"
"I went round a bend too fast and dented and, what I thought, had burst my tyre... so I came out with a fixed wheel, filled up tyres, took at least 30 minutes of his time for FREE!"
"Happy to re evaluate my score due to this excellent service."
"Perfect service - can only recommend."
"Friendly and efficient when had my MOT and week before when I needed my punctured tyre replaced they offered to try and fit me in as near to closing time."
Cons:
"I ended up paying more than I wanted. I have a tyre cover policy from auto protect and was not able to order my tyres online only in branch meaning I ended up paying approx £60 more."
"Why are you putting peoples lives and licenses at risk?"
"However i got it at 16:30"
"Worst service ever!!! A case for OFT!"
"Disappointed. - Local Garage over £100 cheaper- Free brake check is not free!!!!! £25 if you dont buy the brakes."
"Was quoted £190 for our car to get through its mot, seemed a bit pricey... so glad we did as 3 other garages quoted us between £50-65!"
"No appointments walk in only and long waiting times..."