Reston Waste Skip Hire Reviews Summary

Booking and Communication

Pros:

• "Booking skip was so easy."
• "Fantastic service from start to finish."
• "Quick and easy communication with admin staff during booking and all queries answered."
• "Very happy with the delivery and collection service."
• "Professional. Delivered as stated, texted messaged on day of delivery and phone call on arrival."
• "What an amazing service, I received a text when the driver was en route."
• "Great service! Went way above and beyond to fix a mistake I’d made with my order."
• "Thank you for the excellent service of delivering and collecting the skip within the agreed time frames, and the text message to say that the lorry was on its way was for us really helpful."

Cons:

• "The only thing bothering me was the collection policy.... skip was collected exactly 1 week after I've called and asked to be collected urgently."
• "I don't like writing reviews nor losing that time on them but I'm being amazed at the ignorance of the customer service with regards to questions such as why are drivers not calling before dropping the skip to double check position."
• "I would give 5 stars if the person over the phone could be more understanding."
• "Unimpressed by seeing Reston Waste at work today. Road blocked for 15 minutes without so much as an acknowledgement or apology from the driver."
• "Skip delivered punctually but the admin team are a nightmare to deal with. Poor communication and I was hugely overcharged so I had to chase them up to get a refund."
• "Ordered a skip for delivery between 10-2pm for a wait and collect service, never arrived, without any notifications, despite numerous phone calls from myself."
• "Not happy! We ordered 4 skips within 10 days - drivers come very early or very late from the slot they said. Even today they should be here until 2.30pm - now is 4.30 and I’m still waiting...."

Driver Skills and Attitude

Pros:

• "Both delivery and collection were easy and both drivers were fantastic."
• "The driving skills of the driver was above and beyond."
• "Driver was excellent and managed to replace the skip around two trees and our scaffold without and damage or complaint."
• "The driver delivered on time and was very helpful getting the skip positioned in a rather awkward approach to my house."
• "Our skip was delivered in the allocated time and we were notified when the driver was en-route. In our narrow lane, it requires high skill to drop the skip on our drive."
• "Excellent and speedy service, highly recommended to all builders/construction companies."
• "The driver advised me to put some wood down to protect my drive."
• "Always prompt service and the text driver on route helps ready for delivery."

Cons:

• "Shocking service, Called for a collection and had to wait 8 days, had to get a second skip delivered from another company so we could carry on."
• "The only thing bothering me was the collection policy.... driver woke up my customer 7 am to move the car ... no notice given, driver called me when he was outside the property (6 am text is too early)."
• "This company’s employees have zero regard for others, idling their trucks engine on a residential road at 5:30 am waking up countless people and polluting the environment."
• "Awful. Driver shouting at me and eventually left skip in the middle of a walkway."
• "Very unprofessional in regards to collections, I received a text at 6 am in the morning that driver is on the way for collection from our clients house and was collected before 7."
• "Drivers drive extremely fast down residential roads early in the morning (and throughout the day). Chains hit on the skips creating loud noises waking our new born baby."
• "Aggressive and dangerous drivers...one of their drivers with vehicle with reg number LN68ZHJ, around 9:45 pm, was going to nearly hit and smash my car."