BabyVue Reviews Summary

Experience at BabyVue

Pros:

• "The whole experience was just perfect! We were able to bring 4 people as part of the gender reveal scan."
• "Carlene took her time during the deluxe scan and explained every detail of what we saw."
• "Once in the ultrasound room, I was really happy with the effort made to make you feel relaxed."
• "Welcoming reception staff, the sonographer was clear and kind and explained everything well."
• "The staff are very friendly. During my scan I was explained in full detail very professional and made me feel comfortable throughout."
• "The sonographers are always extremely knowledgable."
• "We’ve had a great experience with BabyVue for early pregnancy scan."
• "The room is nice and big with images very clear and easy to see."

Cons:

• "I regret coming here. They were holding the scan very tightly to my stomach, so much so that my baby was making faces that showed discomfort."
• "Very difficult to contact and find out further information from and a rather rude email reply."
• "Terrible and stressful experience!!! Struggled to take my blood sample and said that my blood was flowing extremely slow."
• "Had a bad experience here. Reception staff are lovely and helpful, very chatty. Although when going in for my 4D scan we were assured the lady Elena would keep our gender a secret and is very good at not giving it away. But she seemed in a bad mood and was quite snappy."

Customer Service

Pros:

• "Lovely experience here at baby vue @29weeks, receptionist was very welcoming and helpful."
• "So lovely, so friendly and welcoming - we'd had our 12 week scan already so we were offer to switch over to the quick peek scan which saved us a bit of money!"
• "The staff are very friendly. During my scan I was explained in full detail very professional and made me feel comfortable throughout."
• "The staff at babyvue were amazing! Took the time to explain what was going on and gave extra time to try and get baby to move to a better view."
• "The staff here were so friendly and kind, and the videos and photos were emailed over within an hour or so."
• "Friendly reception staff to advise on the different print outs, photos etc you would be receiving following your scan."
• "A lovely, clean environment and the ladies on reception were lovely and so helpful!"
• "Really great clinic. They were able to fit me in on very short notice, were really friendly and thorough enough with the scan to put my mind at ease."

Cons:

• "Receptionists were nice. It would have been nice if the sonographer introduced herself & spoke a little more about what was going to happen during the appointment."
• "Very difficult to contact and find out further information from and a rather rude email reply, which makes one feel that this place would not create the type of environment where you would like to meet your baby."
• "Had a bad experience here. Reception staff are lovely and helpful, very chatty. Although when going in for my 4D scan we were assured the lady Elena would keep our gender a secret and is very good at not giving it away. But she seemed in a bad mood and was quite snappy."

Quality of Scans and Images

Pros:

• "So much clearer then my daughters 13 years ago. Even told to take a short walk to get him to move and come back."
• "It's truly is amazing the difference in just two weeks. I was exactly messaging 9 weeks yesterday and the photographer images and video clips our amazing."
• "And our NHS scans don't provide us with images (we just have to photograph the screen!) so it was really lovely to get a print out and lots of digital copies of images & videos in my inbox almost straight away."
• "The whole process was really smooth, from booking the appointment to getting seen. The sonographer was really kind and explained everything she saw on the sca no us in detail."
• "Amazing service! We had a few blood tests with BabyVue and will continue going to them for any of our private scans and tests."
• "The place is an absolute gem. I've been here now for two scans; an early dating scan and a 20 week gender scan."
• "Thank you ladies for such a beautiful service! No pressure nor rushed appointment and were very patient. They got all the best photos and videos emailed to us and we were absolutely delighted."
• "Had a 4D scan this week at BabyVue and had an amazing experience with synographer Shagufta."

Cons:

• "Terrible and stressful experience!!! Struggled to take my blood sample and said that my blood was flowing extremely slow."
• "The lady (Nina) was very friendly and nice, she spoke us through what was what on the screen. Was disappointed that we come away with no decent photos of baby to share, there was literally nothing we could use."
• "Had a bad experience here. Reception staff are lovely and helpful, very chatty. Although when going in for my 4D scan we were assured the lady Elena would keep our gender a secret and is very good at not giving it away. But she seemed in a bad mood and was quite snappy. My boyfriend didn’t realise not to take pictures and she got quite annoyed and because of this I think she ruined our surprise for us."