MINI Park Lane Reviews Summary

Customer Service

Pros:

• "The service received from Tom was superb and Lauren was great too."
• "Thank you to Jesse at Mini Park Lane for all his help with my new purchase very professional and always available to answer any questions I had."
• "Conor, went above and beyond, to make sure I was a happy customer."
• "Dena provided an excellent professional and friendly service from the moment we stepped into the showroom."
• "Exceptional Exceptional. Best sales team, well done for mini to choose both Naomi & Paige."
• "Paige was extremely professional, responded extremely promptly to all my emails."
• "Five star experience from start to finish. Ammeer was amazing & very professional."

Cons:

• "They have made buying my dream car a living nightmare and my biggest regret."
• "I cannot complain strongly enough over the dealings I have had with Mini Park Lane London."
• "This has got to be the worst BMW Mini dealership in the country."
• "The team from motability doesn't call back the customer."
• "Wake up BMW, it's a joke.....the outsourcing of contact by phones and emails does not work, it's a joke."
• "The very unhelpful/ quite rude staff decided to add a retrospective caveat that they only had one driver."
• "I feel totally taken advantage of."

Car Purchase & Delivery

Pros:

• "We had a great experience choosing and customising our new MINI with Lauren Parker and the team."
• "Absolutely fantastic experience buying my car from Jess and the team at Mini Park Lane."
• "Brilliant service - from closing the deal to collection of our Mini Clubman took less than a week."
• "I had a really great experience buying our car from Mini Park Lane, with Lauren making it a seamless process from start to finish."
• "Great communication and a perfect buying experience from start to finish."
• "The after-sale service has been up to my expectations beyond expectations."
• "The whole thing happened effortlessly and I would definitely deal with Lauren again!"

Cons:

• "They lied about when it was serviced."
• "Post sales paperwork not sorted still 6 weeks post delivery."
• "I have an ongoing issue with my tyre pressure monitor which they refuse to acknowledge."
• "the person i bought the car from was in competent and not interested."
• "Very disappointed. I wanted a custom build Mini but they seem determined that I should have one of the cars they had in stock."
• "I then get another email that the car would not be ready till the end of May."
• "I then get an email a few days later, that the car had been given to a different customer by accident."

Showroom Experience

Pros:

• "These guys are fantastic, the cars are stunning and they do them justice with hands down awesome customer service."
• "I like this showroom, really interesting and engaging."
• "Always a great selection from the range to look at too."
• "A great range of vehicles to view. Facilities include Cafe bar/ seating area/ merchandise shop/ kids entertainment."
• "Staff are friendly and aren't all over you with the hard sell, which I really like."
• "The customer service here really is good, taking you through every button and light to make sure you get the most from your ‘new’ car."
• "This is the best place in London to have your mini serviced. Excellent service."

Cons:

• "Lovely car.. however.. be careful what package you are paying for.. comfort plus package.. hmmmm.. what comes with that!!! Ensure you get everything you think you're getting."
• "Currently, the experience at Battersea Park Lane is very transactional."
• "That was a good place 6 year ago when we've bought our first Mini. Helpful staff and so on. Yes, we've been customers and I thought it could be some of loyalty scheme. Now we wanted to book a 48 hours test drive and couldn't do it since March."
• "I was told my tyres are run flats - turns out they are no such thing."
• "The whole experience was just appalling. It was unprofessional and downright dishonest."
• "DO NOT GO HERE! I received the most APPALLING service of my life as I was explicitly promised a 6-8 week build date for a car and didn't receive it until week 17."
• "What a disaster zone." (In reference to the overall service received by one customer)