Albany Dental Centre Reviews Summary

Staff and Service Quality

Pros:

• "The staff are friendly and accommodating."
• "Staff who are most kind and approachable."
• "Everyone was welcoming and friendly."
• "The team are very, helpful and proactive."
• "Always ready to help find an appointment in an emergency."
• "The receptionist staff were super friendly."
• "Always been treated with great kindness by staff."
• "The staff at the reception are also very good."
• "All the staff to be very friendly and helpful."
• "All the staff at the practice, last but not least the receptionists. Well done!"
• "Compassionate staff, and clearly the team cares about patient outcomes."
• "The whole team at Albany Dental Centre are Courteous and Professional at all times."

Cons:

• No specific cons about the staff were mentioned in the reviews provided.

Dentists' Expertise and Care

Pros:

• "Alan is a very experienced thoughtful dentist."
• "Alan Bookey was thorough in his assessment."
• "My dentist, Miss Gopika, is really knowledgeable and reassuring."
• "Dr Bookey is very kind and professional."
• "Both the dentist and the nurse were very kind and supportive."
• "Gopika Kailayapillai replaced a filling for me. She was amazing."
• "Dr Bookey is a lovely man, so caring and very good with children."
• "Our dentist is Gopika who is absolutely fabulous."
• "Alan has also done a wonderful job by rescuing my teeth."

Cons:

• "The dental work is of a high standard (but best to go to a specialist for root canal work)."

Hygienists' Performance

Pros:

• "Paniz my hygienist is the best."
• "The hygienist was so friendly and calming."
• "The hygienist, Gaby, to be gentle and attentive."
• "My hygienist Paniz whom again is top quality and the best scaler I know."
• "Since I have been seeing Pam I have notice a big difference in how my gums and teeth are doing."

Cons:

• "It is not the most pleasant procedure of course."

Patient Experience

Pros:

• "The reception is spacious, comfortable and clean."
• "You are an individual not a number, and they go the extra mile to ensure you are not in pain."
• "The entire clinic super nice, highly recommended."
• "Alan has been my dentist for 10+ years he’s is a great person, very professional."
• "It has a wonderful relaxing environment and the staff are Great and friendly."

Cons:

• "I think the dentist is the patient One, as he has to constantly reassure me."

Aftercare and Hygiene Advice

Pros:

• "The dental practice also impresses on the need for good after care following treatment."
• "They support each patient with an aftercare plan as required."
• "Gabi... gave me great advice on how to take care of my teeth."

Cons:

• No significant cons mentioned regarding aftercare and hygiene advice.

Facility and Environment

Pros:

• "They are spot on with hygiene and of course they have the very latest equipment."
• "This facility is amazing and the hygiene is 10/10."
• "Very clean pleasant practice."

Cons:

• "I struggle to think of much that can be improved – perhaps the reception area could do with a light refresh of the decor and seating?"

Appointment and Administration Efficiency

Pros:

• "The phone is answered promptly."
• "They are all very efficient at what they do and the practice is run very professionally."
• "Very good at sending out reminders for when your checkup is due."
• "The appointment system works well."
• "Never had any problems booking or rescheduling appointments."

Cons:

• "Just make sure you book well in advance as they are always busy."
• "The only thing I can think of is sometimes you have to wait a bit for your appointment, but it's worth it."

Cost and Value for Money

Pros:

• "Prices are very reasonable for such good care and service."
• "Good value for money."
• "They provide an excellent service at a very reasonable cost."

Cons:

• No significant cons mentioned regarding cost and value for money.