Midland Windows Wirral - Upvc Windows - Birkenhead - Wallasey Reviews Summary

Customer Service

Pros:

• "Amazing customer service team and fitters."
• "Everyone, from the office to the installation team, were very professional, friendly and clean."
• "The whole company is so professional and knowledgeable, giving us excellent communication and advice."
• "All personnel were very friendly and helpful."
• "We were really happy with the communication, service, price, installation and the quality of the product."
• "The guys who did the installation of our windows and doors were fantastic."
• "The customer service team are fab, answering all queries promptly."
• "The whole team were attentive and helpful."

Cons:

• "Never heard anything back from them so very disappointed."
• "I was a little unhappy that it took me to chase things up just before the promised date to even find out that there was this problem."
• "Although we were very impressed with the initial contact with Midland... this lack of proactive communication was disappointing."

Quality of Work

Pros:

• "The work looks amazing and I could not be happier."
• "The job was done quickly, to a very high standard, and was always clean and tidy."
• "The design, the glass and lead lines are an exact replica of the original."
• "All in all couldn't be happier, this type of work can be stressful, can also be expensive, so fact we've come through and do not have a single gripe or issue is testament to what a great set up they have."
• "The finish on our windows is absolutely impeccable and again, we received a professional service."
• "The fitters were both very professional and exceptionally clean and tidy, not what we have experienced in the past with other companies."
• "The windows look great, have really reduced outside noise and are much warmer."
• "The fitters did an incredible job both courteous and tidy."

Cons:

• "Damage caused by this company when a team was sent to replace the glass they broke, further damage to the frame caused and an attempt to hide this."

Professionalism and Punctuality

Pros:

• "Dave gave me lots of information."
• "The installation team; Andy and Kenny were very professional, friendly and efficient, always leaving the place tidy after each working day."
• "Dave and the team over at Midland Windows provide a superb service."
• "Dave is professional and this is reflected in his staff."
• "The guys who did the installation of our windows and doors were fantastic."
• "The whole process was professional and friendly from start to finish."
• "The fitters were always on time, polite, courteous and cleaned up after themselves every day and they were a credit to the company."
• "Dave and his team were polite, courteous, and punctual."

Cons:

• "Great customer service kept up to date at all times relating to the supply and installation of our new front door, fitters Andy and Dave done a great job followed by a final customer satisfaction check by Dave, will be returning in the near future for new windows, great job team midland 👍"