Sainsbury's Reviews Summary

Store Ambience and Layout

Pros:

• "This is a fairly large store, and has a wide variety of products."
• "The biggest supermarket in Chiswick. Conveniently set back from the high road, next to the fruit market at Essex Place."
• "This is a very good supermarket with a wide variety of produce."
• "It is one of my favourite places where I do my regular shopping at least once a week."
• "For the size of this store it could be so much better utilised."
• "The store itself offers a good range of food."
• "This is an excellent Sainsbury's, huge selections a lot of helpful staff, hot cold food, from grilled chicken to pizza to cheeses to fish to sushi to cakes they have the lot."

Cons:

• "Something about the ambience of the store puts me off it though."
• "The store looks and feels dirty and the car park is littered with rubbish."
• "It can be a bit of a maze to navigate and isn't always the most tidy."
• "Old branch showing signs of wear and tear in the flooring and shop fittings but aisles well spaced, stock levels seemed high, signage easy to follow and staff helpful."
• "Really needs an update. Meat/fish, and bakery counter are great, the rest is too unfriendly, and tills can be horrendous at peak times."
• "The supermarket is ok but the security at the car park is non existent."
• "It is not a superstore. There is a good range of goods but they are stocking less varieties."

Customer Service

Pros:

• "They are being responsible in encouraging good practises during the pandemic."
• "Staff are always friendly."
• "Staff are friendly and very helpful."
• "From what I remember the staff go out of their way to ensure that you leave a a happy customer."
• "This Sainsburys has the most friendly checkout staff of all the branches I have visited."
• "The staff are incredibly helpful and they are very very rerely out of stock of anything."
• "Staff were very helpful and attentive with any queries around the store."

Cons:

• "Friendly staff, but not always the most knowledgable."
• "Customer service is a joke!"
• "I have never before faced such an extremely incompetent and rude manager."
• "Some of the staff could improve on their customer interaction and annoyingly the aisles are often blocked with restocking trolleys and no restocking happening!"
• "Absolute disgrace when it comes to customer service."
• "Went to Sainsbury's today paid for my stuff went to go out Sainsbury's and got stopped by security guards accusing me of stealing goods absolutely horrendous."
• "Half of the tills not working and very poorly managed overall."

Parking and Accessibility

Pros:

• "Car park is now barrier free, but controlled by ANPR."
• "The store has big free parking (up to 1.5h) and customer toilets."
• "This massive Sainsburies is great if you're looking for stuff that you can't find in the express stores. Lots of parking and close to trains and the Tube if you need."
• "Excellent car parking available and there is a car wash service if wanted."
• "Free parking for 2 hours."
• "Very helpful staff and ample parking space."
• "Medium sized supermarket in good town centre location, with large car park and good bus and tube links."