Tesco Extra Reviews Summary

Customer Service

Pros:

• "He gave me very important information about my meds and NHS prescriptions, which none of the other staff from the pharmacy provided."
• "Lovely friendly staff, who always seem happy to help."
• "Staff is always helpful and kind."
• "I highly commend Michael in the Pharmacy! He is a proper pharmacist!"
• "So thank you Keith, you went out of your way to facilitate us and we appreciate you."
• "I also like the level of customers service over there, doesn't matter day or evening they still provide high level of service."
• "Security Guard Coke, has excellent customer service. He is super friendly and makes me feel so, so welcome when I come to Tesco at Surrey Quays with his pleasant infectious smile."

Cons:

• "Staff and manager on clothes department are rude and got bad attitude towards customers."
• "Worst customer service I’ve ever received!"
• "Went to return some items which was not right Customer Service Debbie was not just rude but She was out of order."
• "The staff at the self service continuously screaming CARD CARD CARD, getting angry and sniping at customers."
• "Very rud & unhelpful staff. customer waiting for them to help and they are all busy gossiping with each other."
• "Terrible staff with bad attitude, lady telling me to pick bags whilst I’m trying to get her to scan my club card."
• "Arrogant staff members. Senior managers have the same attitude as other staff."

Store Layout & Product Availability

Pros:

• "Best Tesco by far - great range of unexpected and interesting items at reasonable prices and superb staff."
• "One of the largest super markets around this area. Very convenient, lots of self service and normal tills."
• "They have everything right from clothing, accessories, groceries, baked goodies, frozen food items, toiletries, bathroom accessories, home decor, kitchen items, outdoor and gardening items, etc."
• "For example, they are selling a range of books including Harry Potter and Roald Dahl 2 for £7 when the RRP is normally £7.99! Absolute bargain!"
• "Massive Tesco’s which sells pretty much everything and has a big Next concession and a pharmacy."
• "This Tesco extra has everything needed from groceries to bedspreads to drinks to toys for kids."
• "A huge selection in homewares and the grocery section has lots and lots of variety and specialist items."

Cons:

• "In the last months they've been reducing the range of products: certain brands of jam, ice-cream, mayonnaise, bread, etc. are no longer available."
• "You shop here because the other options are too far. Main thing is to check what you pick up from the shelf is what's advertised as mostly things are in the wrong place."
• "The bakery section is quite big but has very VERY few choices."
• "They used to have more fine wines and fine dining products, now they seem to only cater for people with less money or simpler needs."
• "God awful store. The products are in completely illogical locations, it's so hard to find things."
• "Aisle signs not updated, and with items constantly being moved around makes some things impossible to find."
• "They have less versatile products and now they have more cheap stuff that are not good quality."

Shopping Experience

Pros:

• "Great store. Good deals and competitive prices for food. Very impressed with the service of the staff, especially at the self-service tills."
• "They give amazing offers and deal on most of the product and i bet you will shop more than what you have in your shopping list."
• "I love the employees there, they're soooo nice and I gotten used to seeing their lovely smiles and they always come up to me to ask me how I have been and just being so kind."
• "I just want to say thank you so much to the wonderful lady at the kiosk here who helped me, a disabled person stranded with a dead phone and therapy dog who helped me get home safe and helped me calm down when I was distressed!"
• "Its one of the biggest stores in the area. They have a lot of options in all departments, which is really great especially when you need specific things."
• "Lots of bargains and nightly sales. The staff was very polite, and tried their hardest to help us find what we wanted."
• "The queues for the tills were moving quickly too."

Cons:

• "It's a nightmare to get a trolley. I spent 25 minutes walking up and down and around the car park looking for a trolley."
• "This supermarket is turning into a nightmare."
• "Coming here is one of least favourite shopping experiences, always manic!"
• "Horrible shopping experience! You can never pop in to grab something quickly because the queues are a joke!"
• "The worst. Every time half of the self checkout machines are closed. Why to install them at all? Your team never uses them in full."
• "The whole place is just a bit of a joke these days."
• "This has become the worst shopping experience I routinely have to endure."

Pricing & Offers

Pros:

• "For example, they are selling a range of books including Harry Potter and Roald Dahl 2 for £7 when the RRP is normally £7.99! Absolute bargain!"
• "They give amazing offers and deal on most of the product and i bet you will shop more than what you have in your shopping list."
• "Good fruit and veg offers this week, so thank you for those Tesco BUT beware the offer of cereal at 2 for £4 as it goes through till at 2 for £5."
• "Great variety of products and some really good offers."
• "Great store. Good deals and competitive prices for food."
• "Lots of bargains and nightly sales. The staff was very polite, and tried their hardest to help us find what we wanted."
• "Excellent product variety and a wide range of products!"

Cons:

• "A company that is weekly rising prices but failing to serve the communities needs."
• "Shocking I spent nearly 300 pounds on shopping and most of the fridge stuff goes out of date the next day."
• "Whenever you buy anything on promotion - 'any 3/4 for £X' - it never adds up at the checkout."
• "Basic products have now become quite expensive (for its value)."
• "They used to have more fine wines and fine dining products, now they seem to only cater for people with less money or simpler needs."
• "Good fruit and veg offers this week, so thank you for those Tesco BUT beware the offer of cereal at 2 for £4 as it goes through till at 2 for £5."
• "They also have over 100 freezers but only 1 which is normally half empty for veggie stuff."

Staff Attitude & Professionalism

Pros:

• "Lovely friendly staff, who always seem happy to help."
• "Staff is always helpful and kind."
• "I love the employees there, they're soooo nice and I gotten used to seeing their lovely smiles and they always come up to me to ask me how I have been and just being so kind."
• "Security Guard Coke, has excellent customer service. He is super friendly and makes me feel so, so welcome when I come to Tesco at Surrey Quays with his pleasant infectious smile."
• "Suzie the duty manager was very helpful and friendly, credit to the company."
• "The staff are very friendly too."
• "Really grateful for Nathan for being so understanding in regards to an item of clothing I purchased earlier this month, such a lovely guy, with great customer service skills."