Sainsbury's Reviews Summary

Customer Service

Pros:

• "Couldn't have had better service. I was in and out within no more than 7 or 8 minutes."
• "Daniel does on the frozen section which is always well stocked, Daniel is very busy but always has time to help me with a smile."
• "Staff are nice and help with finding products when asked."
• "The staff are helpful and in particular the staff at the Customer Service counter are really nice."

Cons:

• "Requested supervisor at self service till to remove tag and box. She was very unpleasant."
• "Prices from shelves never matching with prices at the till & staff not even bother to check it."
• "The lady manager that works in the evening... needs some customer service Lessons very Rude and unhelpful."
• "Deli staff and warm food counter staff are rude and unfriendly."

Product Availability and Selection

Pros:

• "This is a large store with quite a lot of choice. Better than some of the local rivals."
• "My go-to Sainsbury's in E17 when the one down the high street doesn't have much choice."
• "Good supermarket, lots of choice in terms of varied cuisine options."
• "This store seems to be going downhill... Lots of empty shelves in the chilled area."

Cons:

• "I do feel it is rather expensive though especially compared to the budget stores."
• "The Smart Shop has become a right annoyance, you still have to get your shopping checked."
• "Unfortunately things are going a little bit downhill in this store. Very little fresh produce on offer."
• "Every visit I find items on the shelves and/fridge sections that are days out of dates."

Checkout and Payment Experience

Pros:

• "I normally use the click and collect service, which is a fast efficient service."
• "Used click and collect, can only talk of other experiences of click and collect which I have had to use due to pandemic."

Cons:

• "Only down point is that there is generally quite a queue to use the checkouts."
• "Everyone is forced to print your receipt just to leave the shop...what a waste of paper."
• "The supermarket itself is very good, always well stocked and clean inside. However, there is a serious rodent issue in the carpark."
• "It's got to the stage where I see people put the trolley back and wait for someone else to take the dodgy one."

Store Environment and Accessibility

Pros:

• "Always clean, staff are nice and help with finding products when asked. Always a good variety of products."
• "Spacious and well stocked shelves with a massive variety of goods."
• "A peaceful large supermarket without too much of the chaos and jangling of other supermarkets."

Cons:

• "To wait 35 minute at the till when the store is almost empty is not ideal."
• "The new Restaurant Hub opened but the lift was not working. Due to many breakdowns over the last few years."
• "All I wanted to do was a delivery to store. Someone let me through the first gate and then left me stranded between 2 sets of gates for 25 minutes."
• "The lifts closed, had a buggy couldn't go up to the restaurants."