The Priory Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Visited this hospital today for a consultation and all the staff I encountered couldn't have been more helpful."
• "All Staff from Reception to Nurses and Consultant are very helpful and polite."
• "Every single member of staff that we encountered from the receptionist, potter, catering manager, nurses and all medical staff were always smiling and very attentive."
• "Great people here. Thank you to the many wonderful people I met who do an exceptional job in difficult times."
• "We have used this invaluable service and got a very prompt response."
• "Every single person in the MRI team has been nothing but positive."
• "Nurse Marie and again, Nurse Tina for getting me through it."

Cons:

• "The receptionist staff did not greet us, mumbled her questions and answers."
• "Trying to speak to the secretary on the phone is almost impossible and I've been fobbed off every time I call."
• "Communication and patient care has been really poor so far."
• "They do not make you feel like a patient but just as a customer."
• "However, during my stay I felt the nurses was less empathic."
• "The only thing to fault is the communication. Not sure if the fertility staff know that we can hear everything in the waiting room!"
• "The staff were curt and very poor in explaining anything at all to the attendants."

Medical Care and Treatment

Pros:

• "Under the excellent care of Mr. Peravali, I experienced no such pain or discomfort and had fully recovered within two weeks."
• "When I developed some unpleasant side effects several hours after surgery, this was picked up by the nurse who was approaching the end of her shift and dealt with promptly."
• "The follow up appointments with Mr Baghdadi have been excellent."
• "From the initial consultation, to the surgery day, and follow up appointment, every single member of staff were kind, caring and professional."
• "Very happy with level of treatment received as a result of plantar fasciitis."
• "Consultant, Mr Green and anaesthetist, Dr Shinner were great."
• "They also provided fantastic follow up service after the main procedure to make sure I was recovering well."

Cons:

• "Within 5 months we have spent close to 13 to 14000 pound and all we have received is stress and financial instability."
• "Surgery was cancelled without any real reason given, after I was already admitted."
• "DONT GO HERE FOR YOUR IVF TREATMENT I REPEAT DONT GO HERE FOR IVF TREATMENT... Fertility is NEVER available via the PHONE! always voicemail they claim to be available 7 days a week which is a LIE!"
• "I had a shoulder operation on each shoulder here. After the second was completed I stated it didn't feel right."
• "The service and consideration given by the medical staff has been reasonable but not really satisfactory."
• "As a cancer patient paying for quality private care, this hospital is sadly unable to make full provision."
• "I had surgery on my hip here and can honestly say was the worst treatment I have ever had in hospital."

Facilities and Comfort

Pros:

• "The standard of cleanliness was also superb."
• "The food was excellent and never short of choices."
• "The catering staff provided excellent meals and made my stay enjoyable."
• "The facilities were superb and I had a very comfortable stay."
• "The hospital itself is very clean, quiet and efficient with booking."
• "Personal Love the environment and interior design."
• "The food selection was great (even for fussy vegans like me!)"

Cons:

• "I wasn’t given a date/time for my pre assessment appointment so spent ages trying to get through to the hospital."
• "There is no WIFI, my TV did not work."
• "I was nearly given someone else's medication, had to wait an hour and half for my actual medication and was in a lot of pain."
• "However, the television could be improved & sleep was impossible because of overnight noise & the vibration of the machine which is necessary to avoid blood clots."
• "Their admin is all over the place. I had an operation booked and was told I’d be called to arrange a pre assessment appointment for it. I had to call 3 times MYSELF to get it booked in."
• "I was taken to a waiting room without any help."
• "The only reason this is four star is because the rooms look a little dated and could use a bit more care."