Shirley Oaks Hospital Reviews Summary

Quality of Care

Pros:

• "I felt respected and cared for. My nurses, Monica and Jane were lovely and really helped me."
• "I have received excellent care, and there was nothing the hospital staff could have done to make it better."
• "My consultant explained things clearly and inspired confidence."
• "The nursing staff and doctors were all very kind, attentive, and good-humoured."

Cons:

• "The food was slow to come and didn’t seem the highest standard."
• "Unfortunately, the nurse who was looking after me kept telling me my name was male and I have a male name when I am female."

Staff Professionalism and Friendliness

Pros:

• "All of the staff were AMAZING they couldn't have been any nicer and kinder."
• "The nurses were brilliant to ease my fears and gave me lots of valid advice."
• "I was treated fairly and respectfully. Thanks all the team from preop, theatre, recovery, and the nursing team."
• "From the very first contact with this hospital all the way to after procedure this hospital was a very professional service. Very quick. Very informative. Very caring."

Cons:

• "Inexperienced staff. First time came for consultation the receptionist keep telling me not to wait in waiting area but go to other ward."
• "I was appalled to witness a poor woman refused a glass of water in the outpatients department today."

Facilities and Cleanliness

Pros:

• "Catering staff were lovely and so was the food. Very very clean."
• "Private room, excellent meal, and 10/10 attentiveness."
• "Clean, well maintained, nice rooms and en suites."

Cons:

• -

Efficiency and Organization

Pros:

• "It's clear that Shirley Oaks Hospital values its patients' time, and I always found my appointments starting on time."
• "My experience is all good, appointment times always met, staff all experienced and friendly."

Cons:

• "I am a bit disappointed after having an MRI scan, I was just given a DVD Readable disc which most GP's Don't have the facility to read."
• "Over the last 5 years I have had excellent care from the breast clinic... but... after waiting 5 weeks and another 5 weeks to get the results the doctor said that doesn't have magic to solve my problems."