Hendon Hospital Reviews Summary

Staff Professionalism and Care

Pros:

• "They were all very professional, friendly, kind, caring and knowledgeable."
• "Everyone acted with professionalism and care and made the procedure stress free."
• "The staff couldn't have done more."
• "The levels of care and professionalism were outstanding throughout at Hendon hospital, including the reception staff, nurses, anaesthetists, and doctors."
• "I had the pleasure of visiting BMI Hendon Hospital recently for some blood tests, and I couldn't be happier with the exceptional care and dedication I received from Nurse Jo."

Cons:

• "Disgraceful lack of care at reception."
• "She was rude, non engaging and so very unhelpful."
• "This is even worse than the NHS. Outpatient department... we were treated to a hostile non-welcome by a receptionist that clearly didn't want to be there."

Medical Treatment and Procedures

Pros:

• "My doctor was also a wonderful testament to the great care this hospital provides - expert knowledge and advice coupled with a very human touch."
• "My appointment with the surgeon and her explanations and support were brilliant."
• "Most importantly, the surgery was a success and I was discharged within hours with everything I needed for a speedy recovery."
• "The service provided was excellent."
• "The result of the surgery is brilliant."
• "Their skills really make a difference."