Address: 17-19 View Rd, London, N6 4DJ, United Kingdom
Phone: +442083414182
Rating: 3.0
based on 108 reviews.
Staff Professionalism and Care
Pros:
"I want to Thank Dr. Jasdeep Gahir who was very kind and cordial in explaining to me everything about the operation that she performed for me."
"Anna the nurse over night was an angel, she was professional yet so caring it felt like being looked after by a family member."
"Caroline...went above and beyond for my requests relating to some information and records."
"Fantastic welcome, very caring, professional surgeon Mr Thrush and an amazing nurse called Cesar who just goes out of his way to ensure you are really ok, a very professional gentleman."
"The nursing staff are very attentive and caring and the kitchen staff made some superb food!"
"I received great care from the whole staff, particularly from nurse Jonathan and Consultant Dr Almahdi. Very professional, helpful, respectful and caring."
"Everyone so thoughtful and couldn't do enough for you."
Cons:
"The receptionist was cold, no smile, no eyes contact."
"Laughing when she answered the phone, rude when she asked what I was after then didn't take any details from me and transferred my call to another hospital while I was mid-sentence."
"Rude reception staff took my card details telling me it was for registration purposes and not for charging me, yet THEY TOOK £37 from my account without my authorization."
"Also, we were stood at reception and not acknowledged while the staff continued typing and chatting to each other."
"One staff member refused to print an appointment letter saying 'the machine was broken', it was working for other people."
"Reception staff not very welcoming seemed chaos appointment felt rushed as queuing outside to use consulting room my partner very upset!!"
"Awful place. Perhaps because I was an NHS referral, I was treated appallingly. Not by the medical staff but rude administration staff."
Appointment and Administration Efficiency
Pros:
"On the day of the surgery, everything started on time."
"The appointment was perfectly on time and the staff was super helpful."
"I was informed every step of the way."
"Everyone is very professional and the communication when making an appointment is straightforward and clear."
"Everyone was super professional, knowledgeable and friendly."
"The staff were all so personable. The service was incredible from being greeted at the reception to being shown my room."
"Very pleased with the quality of the consultations and outcomes."
Cons:
"I've been trying to get through to you for the last 45 min to book an appointment. I'm being cut off, redirected, given different numbers."
"Getting an appointment booked or general assistance with a query can be impossible at times."
"Tried at least 6 times to speak to an operator or other departments Impossible."
"They cancelled my appointment the day before without informing me."
"They never answer phone calls and it is very difficult to get any response also via email."
"Your administration team requested a letter of guarantee although I had already obtained approval in writing from my insurer."
"Tried at least 4 times to speak to an operator or other departments. Impossible."
Financial Transparency and Costs
Pros:
"This was my first time using a private hospital and I wish I could do it all the time."
"I highly recommend Highgate Hospital. The facilities, organisation, level of care, staff and location are all fantastic."
"The food was of great quality and my room was modern and clean."
"The whole hospital is spotless."
"The hospital itself is very nice and the doctors and clinical staff are first class."
"The hospital itself is lovely; very clean and quiet, just what you need when undergoing any kind of surgery."
"A very professional and 5* hospital. Clean and very welcoming."
Cons:
"It was only after receiving the invoices from both consultants that I became aware that they both charged me for the nasal endoscopy and on top of that the hospital also charged me for the endoscopy so my total bill has now come to £925 which I absolutely cannot afford to pay."
"What they failed to mention was the hidden fees."
"As a self-funder I paid for the treatment in advance, in full, but 1 month after my op I was chased for more money for an 'unpaid' invoice."
"I would recommend caution with this hospital. They charged me about 3000 GBP per hour, their prior cost estimate was very misleading and way below what they charged."
"For a simple blood test and the 9-minute consultation with a specialist they charged my insurance company almost £1000 including some services they haven’t even provided."
"MRI anywhere in London will cost you £200 max and their price is £600."
"Vitality health insurance arranged an appointment to see a specialist with these guys since then had phone calls every day chasing £100 for which they are unable to show an invoice for."
Overall Care and Experience
Pros:
"I attend this HOSPITAL regularly for the last 3/4 years now. Each time, like today for instance, I'm impressed by the courtesy and professionalism of the staff and doctors."
"The whole experience from booking an appointment with a consultant to the care after my operation was very positive."
"They made me feel safe at every minute, and after my dressings changed, I also received the best care possible from the nurses."
"My hospital stay was excellent and they really looked after me."
"I have just been discharged after surgery and have had a fantastic experience."
"The staff took so much care of me especially as I had one of my surgeries during the covid pandemic last year and no one was allowed in the hospital with me but I never felt alone."
"I am very pleased with my surgery. Friendly and caring staff."