The Park Hospital Reviews Summary

Staff and Surgeon Professionalism

Pros:

• "The Surgeon and Anaesthetist were so helpful and explanatory."
• "Staff are so helpful, polite and friendly."
• "The reception staff were excellent and very welcoming."
• "Everyone was caring and professional and listened to everything I had to say."
• "Impressed by respectful and professional manner in which she was cared for."
• "Every member of staff from the porter to the anaesthetist to the operating surgeon was a pleasant one."
• "All staff from porters, nurses, anesthetist to the surgeon were polite, friendly, and professional."
• "My consultant Mr Desai is the best man I could have had to do both my operations."

Cons:

• "The surgeon was unfortunately delayed, which meant I did not leave the hospital until approximately 7.15pm."
• "I was kept in my operating gown and no one came to help me change into pajamas."
• "No member of staff came to help me wash or clean my teeth the next morning."

Quality of Care and Treatment

Pros:

• "Absolutely blown away by my stay here. Been a delight from start to finish."
• "Very, very happy with the treatment and the aftercare."
• "The care I received was nothing but excellent and I felt in such good hands throughout."
• "The whole process was smooth, efficient, and friendly."
• "My operation went very well. The entire team in Daycase have been outstanding."
• "The treatment I received was superb, Mr Berber has been fantastic from diagnosis right through to my procedure."
• "I genuinely felt involved all the way through, cared for and central to my care."
• "Fantastic visit very professional well informed all the way treatment was a fantastic success."

Cons:

• "Food was strangely very bad. The wrong food given, couldn’t be corrected."
• "The discharge took 1.5 hours from the moment I was told I can go, without anyone telling me why."

Facilities and Environment

Pros:

• "My room was very comfortable and the staff were always on hand for any needs I had."
• "Given a lovely private room which was very clean and comfortable."
• "Building interior itself is modern and completely spotless."
• "The hospital felt clean and safe and I was looked after from the moment I arrived until the moment I left."

Cons:

• "There was a lack of privacy when I was discussing my meds and other medical conditions prior to the procedure."
• "Room (number 37 I think) rather shabby. Peeling wallpaper from ceiling and badly repaired wallplaster on wall."

Communication and Support

Pros:

• "I was informed about everything that would be happening by the nurses."
• "I was greeted incredibly well, taken to my room, seen straight away, told what the plans were, kept up to date."
• "I had an amazing experience before, during and after my surgery with Dr Douglas Macmillan."
• "I was visited by the anesthetist and the Surgeon separately and I knew exactly what was happening."

Cons:

• "One thing that really could have helped is that my wife wasn't informed at the hospital so she had an uncomfortable hour worrying things weren't going well."
• "The receptionist I spoke to clearly has an attitude problem or simply hates her job. Her tone of voice as she spoke to me was disgusting."