Primark Reviews Summary

Customer Service

Pros:

• "Service at the cash desks was fun and friendly."
• "Staff were very pleasant and helpful."
• "Friendly staff are always willing to help locate specific items and help with any queries."
• "Staff couldn’t have been more helpful."
• "All staff I spoke with were really helpful."
• "Staff on the tills were friendly and efficient."
• "The staff seem genuinely happy to help."

Cons:

• "The staff there a very very unfriendly and rude."
• "Some of the staff are rude and the management will defend them."
• "The lady at 1st floor cashier number 2, the lady with short behind the counter was very rude and rough."
• "Staff were distracted and engaged in personal conversations while products were messed around."
• "The staff are awful. It's like they don't want to be there, they can't be bothered to help you."
• "Women in the changing rooms was quite rude and the women on the till decided to start texting on her phone instead of serving."
• "Very poor customer service from Sarah the manager and Irina the supervisor at your Bromley store."

Store Layout & Stock

Pros:

• "The nicest Primark I know! Three floors, lovely café on the 2nd floor, well-organized and tidy."
• "Home furnishing section really good. Lots of choice etc. Lots of nice throws, bedding, candles etc."
• "A large building with plenty of items to choose from at a good price."
• "Always well stocked with a great selection."
• "This store has lots of light and space, it doesn't feel busy even when there are lots of people in store."
• "Love this store. It's big and has a huge range of products."
• "This branch is huge and has a wide range of products across all departments."

Cons:

• "the sizes on the hangers are wrong like a pair of shoes is size 7 on the hanger and then on the bottom of the shoe said it is size 12"
• "The shop floor looks messy at busy times."
• "They never had the sizes and colours of the shirts I was after."
• "the store looked messy"
• "All of the products are usually left recklessly in the wrong places."
• "There always seems to be items randomly placed on racks where they shouldn't be, or on the floor where they get trampled on."
• "clothes ditched all over floor and wrong hanger sizing labels on different sizing clothes"

Shopping Experience

Pros:

• "You can watch the queue go down at checkout and join when it's not too long."
• "Parking close by and within 2mins of The Glades Shopping Centre."
• "It was quite bearable & the whole day out with my daughters was enjoyed all round."
• "Great prices overall, pretty happy with the products I have bought there."
• "Most of their clothing is designer inspired."
• "Cheap and reasonable clothing/household items."
• "Inexpensive fashion. Now with the environment in mind."

Cons:

• "the heating was way too high"
• "also this store was very hot so not a very nice shopping experience."
• "Way too hot in this store. Why is there no air con."
• "It can get very hot in this branch too, we've heard loads of people complaining how hot it was whilst shopping."
• "It now feels like a sauna whilst you are queuing at the tills."
• "Lifts are annoying, full of people, queues too long, not enough staff, too hot."
• "There's no air conditioning, so be prepared for a long, hot wait at the tills."