"She took super care of me: From the detailed consultation, the great head massage to the relaxing glass of wine, I felt completely at ease."
"The rest of the staff were also really friendly and professional - can’t fault the experience from start to finish 😊"
"A wonderful Lauren has detangled my 9 year old’s knotty hair, trimmed it and styled it and gave us loads of really useful advice how to look after frizzy curly hair."
"Harriet was great- I don’t know how to verbalise exactly what I wanted but she looked at the pictures I brought and knew exactly what I needed and I love the end result!"
"Got my colour done with Rumer and she listened so well and asked so many good questions."
"Thank you so much! And for looking after my son’s needs whilst he was with you."
"Both Tiffany and Lauren took time and careful questioning to figure out what was right for me and my hair."
Cons:
"This salon is overpriced. Customer service rather uncaring."
"Not only did the colour go wrong, but I was made to feel as if it was MY fault on top of it?"
"The receptionist was sort of condescending and knew little of how the academy works presumably she’s more comfortable with the salon side."
"Most unhelpful, lack of initiative approach to a problem I've ever seen."
"Booked in as a model for Brazillian blowdry, then got a message a week later telling me they didn't do it. When I called to query it the receptionist was very rude and dismissive."
"I had a really bad experience here, the reception staff was so unfriendly that it made me feel uncomfortable, like I didn't deserve to be there."
"Appalling customer service. Having come for several years I will unfortunately not be coming again."
Salon Atmosphere
Pros:
"Gorgeous salon with a lovely atmosphere!"
"Amazing salon. Super friendly and inclusive."
"This is such a lovely salon."
"Great salon and customer service, thanks."
"The salon is really friendly and super accommodating too."
"The salon itself is super chilled with laid-back decor."
"The Clapton salon has a mellow and relaxed atmosphere. Vintage, Up-cycled meets industrial chic interior."
Cons:
"I had a really bad experience here, the reception staff was so unfriendly that it made me feel uncomfortable, like I didn't deserve to be there."
"Don’t go there for an up hair hair style no one knows how to do them properly."
"They got brown hair dye all over my favorite top, and it’s stained to my hands, neck and face."
"It honestly looks like my hair has been cut with a bread knife."
"Very unprofessional. I was stuck in my seat having a panic attack, and as she came out I had to be the one to console her when it’s MY hair, MY time and MY money?"
Stylist Expertise
Pros:
"Harley cut/styled my hair the other day and I couldn't be happier."
"Joe did such a great job with my messy curly hair!"
"I will be going back to Gemma for a second appointment!"
"George did an amazing job on my hair - I gave him a vague idea of what I wanted and he proposed his own idea of what might look good."
"Luigi made me feel very comfortable and straight away I understood what I was looking for."
"Harley was such a perfect stylist - immediately he made me feel really at ease and was so professional and friendly."
"I saw Kieron to get my hair lightened and coloured - was so pleased with the results!"
Cons:
"However haircuts has been a hit and miss."
"Given the rather one sided policy on lateness I'll now please be requesting a full refund for waiting an hour last time I had my hair cut."
"They damaged my hair length and quality. Wrong cut by sandra and wrong color by Luigi. They are aware. Its ongoing. And going back is NOT an option."
"Friendly and good cut but feel super disappointing with the colour! I paid over £170 for this result and a month later I am still unhappy."
"Was in time for my appointment, was told the girl was running a little bit late. After 20 min wait I was told it will be another 15 min wait. To wait 35 min (or longer, who knows...) for a simple haircut is for me completely unacceptable."
"I will not return."
"I was happy with the results but it was so slow and the price is ridiculous for a student training session."
Salon Experience
Pros:
"I’ve been coming to Bluetit in Clapton for about a year now and couldn’t be happier."
"I had an excellent experience with Connor for a full head of highlights yesterday, Some of the best blended highlights i've ever had, quick but not rushed, amazing results with great customer service - will be back! Thank you!"
"A really friendly atmosphere here - great music and was served a g & t while I waited that was delicious!"
"I always enter feeling confident in their expertise and leave feeling a lil more confident in myself."
"I had a lovely time in the salon, I will definitely return :)"
"Finally had my dream hair realised. I went for balayage and rose gold tone and Emily managed to translate exactly what was in my brain and make it a reality and then Daisy gave me the perfect cut to match - textured and lots of movement. Thank you both so much!"
"The whole experience was super relaxed. I get quite anxious about getting my hair cut but he really put me at ease :)"
Cons:
"It felt like a complete and utter joke. I walked out there in tears and in shock."
"Moral of the story - do not go there. Do not book with Kem. It’s such a shame as well because the menu is amazing, staff are friendly, beautiful salon - a potential beautiful experience turned into a nightmare."
"A bit too expensive (every time I do the same things and is always getting more expensive then the previous time...) but it’s worth it."
"This salon is overpriced. My wife has had her hair cut there a few times. The hairdressers are generally okay but nothing to warrant such high prices."
"They are always running late, and I have never complained."
"I went there to get an academy haircut n it was super good! The hairdresser (Daisy) was super nice, considerate and lovely, and in the end the haircut came out great."
"I am super happy with the cut and colour/highlights, it’s one of the best cuts and colours I’ve received."