Chaps & Dames Reviews Summary

Quality of Haircut

Pros:

• "I love the hair cut so much chaps and dames is definitely a diamond in the rough a good find and I would highly recommend anyone to go there."
• "Thanks so much to Davidas. He was professional, dedicated, listened to what I wanted and made my hair look amazing."
• "Hair turned out exactly how I wanted - definitely coming back here."
• "Last time he fixed a bad hair cut I got elsewhere and it looks so much better now!"
• "Hot haircut from Petros this afternoon, my hair feels sleeker and healthier and the new length is perfect on me."
• "Gerald did such an amazing job with my hair today. He really understood what I wanted and gave me a beautiful, warm, caramel balayage and a lovely cut."
• "Had my hair cut twice now by Paul - he did exactly what I hoped he would do, but a little bit better."

Cons:

• "Unfortunately I didn't have a good first experience at Chaps&dames. I wanted a nice and trendy short haircut. Instead I had a much shorter haircut than I asked for."
• "I left the saloon in tears and and worse of all, I paid for this grim experience."
• "Men were very rude. Allocated 'hairdresser' who clearly couldn't cut hair a short bob."
• "Asked for a trim and was utterly butchered. Colour was ok but not what I asked for and had to have hair washed in freezing cold water as they didn't have hot water!!"
• "I felt he was very inexperienced with curly hair, dropping his comb on me at least twice."
• "I was so shocked by the hairdresser using excessive force whacking my hair around."
• "Unfortunately I did not end up receiving the haircut at all as I was left in a chair for over 20 mins past my appointment time without service."

Customer Service

Pros:

• "Great team, cool atmosphere and professional service keep me coming back."
• "The salon provides a nice mix of friendliness, technical proficiency, long opening hours, value for money and a quirky unique vibe."
• "The staff are so enthusiastic and passionate that it really makes you feel at ease."
• "Everyone in the salon was very friendly and I am glad I found this wonderful salon to get my hair done."
• "All staff in the salon are very friendly and welcoming."
• "The personal, relaxed feel of this place adds to the experience."
• "Every effort was made to make me feel comfortable and relaxed."

Cons:

• "They got my appointment wrong so I ended up with a stylist I hadn't requested (whilst the stylist I had requested ate her lunch!)."
• "Such a pity about this hair salon. They moved my appointment back an hour and then kept me waiting for another 40 minutes."
• "No offer to rebook or way to make up the inconvenience."
• "Chris said that I should have thought of this before, and he didn’t want to cut my hair anyway. He was very rude indeed and everyone in the place seemed very shocked that he’d spoken to a customer like that."
• "The salon director was there and was being extremely aggressive in 'telling off' staff."
• "I'm not confrontational so I said I had plans later (true, but could have probably still made it) and said I'd rebook but after thinking about it I am not comfortable to give it another go."
• "Booked an appointment here earlier this week for today; received a call this morning from them to reschedule it. Now had another call to cancel it as someone has called in sick - sure I could have been contacted sooner."

Salon Atmosphere

Pros:

• "This is the most chilled out and friendly hairdressers I have ever been to, thanks guys, I love it!"
• "The Salon is a love relaxing place and Vee is very professional and friendly."
• "The best experience I had in London (and I tried many places) I love everything about this place - friendliness of the staff, the quality of the service, reasonable pricelist and the whole atmosphere in the salon."
• "Excellent staff, cute easy going vibe, lots of fun, great prices!"
• "Wow what a place!! Cool atmosphere and professional service!"
• "Friendly service, charming selection of films playing in the background, and a bloody good haircut... recommended for anyone looking for a hairstyle saviour!"
• "The whole salon is relaxed and welcoming, including with our kids."

Cons:

• "I couldn't accept a hedonistic vibe as the trade-off for going through *two and a half hours* of a simple haircut."
• "There was a haphazard atmosphere in the saloon, as staff had received training that day they were behind on schedule."
• "I was appalled at the level of service at this salon and hate even giving it 1Star!"
• "Also did not have a good impression of the salon as it seemed quite cluttered."
• "My very first visit to Chaps & Dames clearly indicated the unprofessional way this cliched, desperate to be hip, place, operates."
• "Very haphazard, not terribly friendly salon that I left feeling like I had to style my hair all over again."
• "SERIOUSLY THIS SALON IS TERRIBLE! Avoid the dreadful service, dreadful cutting and listen to the other reviews on here."