TONI&GUY Ealing Reviews Summary

Stylist Expertise

Pros:

• "Tweedy is an excellent cutter and has made a massive difference to my hair."
• "Fozi did my color and I love my colour."
• "All the hairdressers are trained to the highest standard."
• "Frol at Toni & Guy has been cutting my hair for almost a year now and I must admit that he is the best hairdresser that I have had."
• "Just had a haircut from the lovely Riccardo and he has been simply fantastic!!"
• "I would also strongly recommend Dennis as he cut my hair beautifully and it was the first time for ages I’ve haven’t been anxious throughout."
• "Fozia was fabulous. She understood exactly what I wanted and my hair texture."

Cons:

• "Mr. Dennis is very unprofessional. Focused more on small talk rather than haircut. My haircut seems awful."
• "Staff service was absolutely disrespectful, the hairdresser was extremely rude and unprofessional seem like they where not fully trained."
• "The service was very bad in my opinion. I booked a haircut and had a male hairdresser for my appointment who constantly kept telling me to cut half of my hair off."
• "The hairdresser also did not know how to do the hairstyle I had asked for after it had been cut."
• "Went in for a root shadow and ended up with the colour equivalent of a mullet."
• "I asked for balayage and dark base, and walked out of there with orange hair!!!"
• "Worst haircut I have ever had!"

Customer Service

Pros:

• "The staff were friendly and helpful and I was well taken care of."
• "Everyone was so welcoming and kind."
• "Absolutely amazing. Conversation was great, skill level was high, and honestly speaking I might be coming back weekly to just de-stress from how much finesse the team has."
• "The atmosphere in the salon was pleasant, I was given a (very decent) coffee."
• "She knows so much about haircare and maintenance and was so friendly and cheerful."
• "They are a friendly, warm and above professional team."
• "The host was polite and welcoming."

Cons:

• "Had an awful experience here which was handled appallingly by the manager afterwards."
• "It was upsetting and hugely disappointing."
• "The service was extremely unprofessional."
• "Really rude receptionist who kept picking up the phone in the middle of our conversation."
• "Please do yourself a favour and take your business elsewhere. Do not trust them with your hair."
• "I will not be using this branch again, felt very judged and was told what to do with my own hair."
• "I would just like to leave a piece of advice for Frol, the franchise manager of this salon; when a client, who has been coming to you for several years, has a distressing experience with their hair, it would be good business to talk through solutions with your client rather than ignoring them."

Value for Money

Pros:

• "Yes they are a little pricey. However, you get what you pay for."
• "You can also get a discount if you're a student, or if it's your first time at their salon."
• "I don't live in the UK any more and so saying this is a big thing. I will be booking those EasyJet flights way in advance to get over to the salon."
• "I always have a great experience at Toni and Guy Ealing. The staff are welcoming, polite and professional."
• "Such an amazing salon, with a very professional and friendly vibe."
• "Excellent salon with very amazing customer service."
• "The whole salon had a lovely, welcoming atmosphere."

Cons:

• "Paid £170 for the service and feels like so cheap."
• "They've done such a disaster job, no one wants to put anything else on my hair now."
• "I thought it was so crazy how they thought they could charge me £50 for the disaster they created."
• "My self confidence is absolutely ruined."
• "I'm pretty disappointed as I came out with the same hair cut."
• "The salon itself is a lovely place to spend an hour, very calm and all the staff are welcoming."
• "The whole salon had a lovely, welcoming atmosphere, all the staff were friendly and helpful."