Chapplins Estate Agents Fareham Reviews Summary

Customer Service

Pros:

• "Thank you, Darren and Chantelle, for your five star service, professionalism, courtesy and warmth."
• "Chantelle kept me updated and informed and answered any questions I had. Quick response to all my emails, returned my phone calls, great communication."
• "The phone is always answered promptly in a very cheerful manner, and no matter who answers they appear to know who I am and at what stage we are at."
• "Everyone at the Fareham branch of Chapplins dealt with both the sale and purchase of our home(s) with professionalism."
• "Great communication from everyone throughout."
• "Emails answered promptly."
• "The whole team are friendly, professional and have gone above and beyond to make sure things have run smoothly."

Cons:

• "Moved in only to find the property was filthy and heavily infested with fleas. Now having to rip up carpets, pay for treatment and essentially rip the property apart to make it live-able…"
• "I phoned to arrange a viewing of a rental property in September to be told someone would get back to me as the property was still being lived in. Waited and waited. I contacted them after no reply to be told it had been rented. A phone call back would have been nice."
• "Chantelle was quite rude and condescending when we dealt with her with an issue we had which was completely the vendors fault."

Professionalism

Pros:

• "Chapplins showed nothing but utmost professionalism throughout the process."
• "They made what was a very difficult and stressful time for me so much easier to deal with, right up until the keys were handed over to the new buyer."
• "Darren and his team are extremely professional in all aspects of the sale process and negotiated seamlessly through this complex minefield."
• "Very professional and worked extremely hard throughout the sale process."
• "Chantelle and the team were excellent."
• "All the people we dealt with at Chapplins we're excellent, professional, not pushy."
• "The sales team were very professional in the sale of my parents property which went as smoothly as could be expected."

Cons:

• "Poor service after the best commission they can get they condone gazumping so SSTC means nothing on rightmove to them so beware."
• "The administration fees are overcharged, the paperwork is unclear unless you read the small print and there's even the cheek to charge of £108 out of your deposit even if you leave at the end of your contract."

Recommendation

Pros:

• "Would highly recommend the Chapplins Team."
• "We would highly recommend them for both buying and selling a property."
• "Would highly recommend Chapplins."
• "We would not hesitate to recommend this team to anyone looking for a professional, honest, trustworthy and reliable Estate Agency."
• "I wouldn't hesitate in recommending them. Keep up the good work!"
• "I cannot recommend them highly enough."
• "Highly recommended!"

Cons:

• "Would give 0 stars if I could."