Arnold Clark Burton Upon Trent Motorstore Reviews Summary

Customer Service

Pros:

• "Ranveer Singh is one of the best members of staff, he is very welcoming, friendly and delivers excellent customer service."
• "Absolutely faultless service provided by Dean Frost!"
• "The company as a whole have been a pleasure to deal with."
• "Lucy’s customer service was spot on, she made me feel comfortable and I felt supported throughout it all!"
• "Very professional and very knowledgeable. Excellent service from start to finish!"
• "What a brilliant customer service from Zee at this branch who could not do enough to be helpful."
• "Service from Liam Wright was exceptional. He went out of his way to ensure we were happy and everything was right."

Cons:

• "Friday afternoon had to call to find out what was happening, receptionist said someone would call me back which they never."
• "Absolutely horrific experience for elderly couple, sold a vehicle that was vibrating loudly queried at test drive to which was told no issue."
• "I am still so annoyed about my last couple of experiences within AC Burton and feel like I could no longer return here for future car purchases."
• "No communications prior to this what so ever, website is misleading as is mis quotes you with the price offered."
• "Been refused a vehicle check company did test drive and said that was sufficient."
• "I left feeling very angry as all AC seem to want is a sale, regardless of how the customer may be treated."
• "AVOID, AVOID, AVOID! If I could leave zero stars, I would! I’ve been totally SCAMMED by Arnold Clark!"

Staff Attitude

Pros:

• "The staff there all get along and clearly respect one other - it really does show in their work ethic and morale as a team."
• "Raj was first class! not too pushy, really likeable, informative and he made us feel really comfortable."
• "He was kind, relaxed, honest, patient and helpful."
• "The staff at Burton AC live up to their promises and values and demonstrate this through their sincere efforts to please and excellent communication skills."
• "Very attentive and friendly staff. They will tell you everything about the car and the conditions of its purchase."
• "He gave me and my Mom space to discuss at key points within the process which was valuable to us."
• "I am always so impressed with how above and beyond the Arnold Clark staff go for their customers!"

Cons:

• "The service from the staff was beyond poor and would be interested to know what course Arnold Clark put there staff on to be this bad."
• "Once you have been sold the car they have no interest in you and you are passed around from pillar to post."
• "The guy who I spoke to was rather rude. I asked why the actual evaluation had dropped from the online evaluation as he'd told me the car was in great shape and he said 'I'll give you the £3 if it means so much to you.'"
• "However, we barely managed to get out of the car in the car park before we were hounded by salespeople."
• "Rang the head office they did not care at all made a complaint and when they got back to me they said it has been 13 months now and they can’t do anything."
• "Worst experience ever would never deal with them again."
• "AVOID, AVOID, AVOID! If I could leave zero stars, I would! I’ve been totally SCAMMED by Arnold Clark!"

Quality of Cars

Pros:

• "For the 5th time I have walked away a very happy customer with a wonderful car!"
• "I have just had my 5th car from Arnold Clark Burton Upon Trent. Couldn’t be happier!"
• "I am in love with my car! Fast, efficient, friendly service."
• "He sat us down went through numerous vehicles till we found the one we wanted which was everything and more!"
• "We opted for a Vauxhall Astra estate with massive boot space 1.6ltr 16V Diesel."
• "The presentation of all the vehicles was superb all found within walking distance for the range of what i was looking at."
• "I was very happy with my experience at Arnold Clark, purchased a couple of cars for myself and family members."

Cons:

• "Personally I think cars at Arnold clark are over priced, ive worked in the industry for a while and think the quality and prices are much better at motorpoint."
• "Sold me a faulty car within a month battery was flat, engine had gone (needed fitting a new one), lost my job in the process."
• "The cars that I was being sent were several thousand pounds over my budget and didn’t have all of the features that I wanted."
• "Visited recently to look at a car I found online - very shocked to find the interior covered in mould spores."
• "Additionally, the cars are massively overpriced in comparison to other traders in the area."
• "The car I was looking at having zero service history and not being in the best condition despite being several years newer than mine."
• "Worst experience dealing with them, sold me a faulty car."

After Sales Service

Pros:

• "Fair play to Arnold Clark when I first contacted them, sent someone from the AA out on a Saturday afternoon when it died."
• "Thank you to the whole team as well as the body shop chap for touching out a couple of tiny scratches."
• "Excellent service from start to finish."
• "Cheers Steve! Would definitely recommend."
• "I was greeted by Lewis Buxton whom helped me find a new vehicle and guided me through the pcp process... not once did I feel pressured to purchase another vehicle."
• "Service was next to none from her!"
• "Would definitely recommend Arnold Clark Burton."

Cons:

• "After sale and service team is poor."
• "No one give 2 flying ones at this place, warranties and breakdown covers are not worth the paper they are written on because you just ignore everything."
• "They have had the car back 6 times already, but still they haven’t rectified the fault."
• "The car has been off the road for over 7 weeks. No courtesy car was ever provided."
• "Without transport for nearly 4 weeks. Out of pocket for fuel, travel and time."
• "When I called the service centre 10 mins after leaving, I was told that the 'service executive is not available' and they will call me back the next morning."
• "Arnold Clark after sales care is the worst I’ve ever experienced in my life."

Value and Honesty

Pros:

• "Made the selling of my car so simple, got a valuation off their website (which was a lot more than another online any car buying site)."
• "Joshua was great at communicating what we needed to bring beforehand and was able to help us land on a fair price that worked for us as well as them."
• "He made sure we had the best deal and the perfect car to match our needs as a family."
• "Managed to sort a deal same day and managed to meet all our requirements."
• "Car was valued more at the appointment than I was predicted so I was very happy."
• "I sold my car at the Burton branch and dealt with Josh Keach. He was very professional, honest and fair with his approach."
• "Thank you Steve ever so much, I am most grateful to you for helping me buy my dream car."

Cons:

• "Used the sell car tool on website... Upon reaching the store they said sorry we can only offer half of that."
• "Been refused a vehicle check company did test drive and said that was sufficient."
• "I was offered £2500 LESS than other garages had offered me in the same week."
• "Invoice received for car didn’t itemise anything, requested this and received a screenshot of something- extremely poor."
• "Avoid at all costs sold my friend a car with finance on it, my experience I purchased 2 services and mot this time there was no video evidence but tones advised like major oil leak turned out to be a smearing."
• "My elderly parents feel embarrassed and ashamed, we feel they have been scammed by Arnold Clark."
• "Ridiculous time of waiting for a car. MOT takes 6 hours!!!"