Drive Vauxhall Leamington Spa Reviews Summary

Customer Service

Pros:

• "Right from first viewing the car, Andrew (Smith) was extremely attentive and couldn't do enough to provide second-to-none customer service."
• "Andrew could not have been more attentive to us all - kids included."
• "Andy was a great help and explained the process thoroughly."
• "The moment I walked into Drive moto, I was greeted by a warm and welcoming staff."
• "Andy Parry, who greeted me at my arrival went above and beyond to answer my questions."
• "We bought a car from Andy Smith and he was great at being efficient and kept the atmosphere light while going through the paperwork."
• "Drive Vauxhall you have some Amazing Staff working for you, there are polite and very helpful."
• "Just want to a Massive thank you to Laurie! He has been the best this past week with getting me the right deal for a car."

Cons:

• "Terrible experience with this dealership. I chose a main dealer expecting to receive a better service."
• "Let me share my experience with Vauxhall drive Leamington dealership. If I could give this place a no star rating I would. Absolutely appalling customer service."
• "Very bad after sales care. Was told a fog light lense would be replaced when i agreed to buy the car. 5 months later, and I’m yet to have this fixed."
• "Sadly, I had an awful experience on Monday with the Service Dept & Manager who were dismissive and really condescending."
• "Called to ask to look at car drive to see it as arranged told them I wanted it as long as damage was repaired first. Was told needed to speak to sales manager. He was unavailable but would call me. 6 hours later got a call to say it had sold."
• "Although Sales experience was good, their After Sales experience was dreadful."
• "Never suggest you to buy from here especially from Bradley, in sales department."
• "Mechanic provided an inaccurate fee for my repair when I went to collect my car the fee had more than doubled."

Quality of Vehicles

Pros:

• "A great service, nice people, quality car......all boxes checked, so we bought it."
• "We have purchased 2 cars over the past few years, the sales team are amazing."
• "The sales team at is top-notch. They are knowledgeable about their inventory."
• "We bought a used Mokka from this dealership, it was in great condition with not many miles on the clock."
• "This was my second purchase from a Drive Vauxhall garage, my last car was from a different branch and I am pleased to say this time I had another great sales experience!"
• "We have brought our last 2 Vauxhall cars from Drive Vauxhall in Leamington and have been more than satisfied with the service on both occasions."
• "I’ve Never came across such friendly and helpful staff, willing to go that extra mile to help, purchased a car for my son effortlessly."
• "The Staff and support and getting the agreed parts for my Vauxhall Insignia were FANTASTIC."

Cons:

• "The car on collection was not prepared, boot wouldn’t open as well as numerous other scratches, bald tyres etc."
• "Within weeks clutch had gone on a car with less than 30k miles!"
• "Recently brought a 2017 Mini from this garage... I went to the tyre garage and had all four tyres replaced at my own cost!"
• "Bought a car in Jan 2023 with added warranty for one year. Now we're left with a car stuck in limp mode with multiple faults."
• "Bought a second hand Hyundai i10 from the Vauxhall in Leamington. The engine light came on 4 days after I picked it up."
• "Bought a car in 2019, so far had endless issues. Emailed the guy kieran who sold me the car as it's still under warranty, and surprise surprise no reply."
• "Terrible. Customer service was awful, young receptionist really rude, continued to talk to her colleagues ignoring me as I was trying to make a complaint about an already poor service."
• "Took my car for an MOT and service. Afterwards I noticed that there was an oil leak caused by their attempt to change my oil."