"Ollie Gozzett was outstanding and the service from him was excellent."
"Stephanie Thomas went above and beyond to assist with our purchase."
"Simon in sales was the same. Great Service. Good On Quest Vauxhall at Braintree."
"Geoff was great, really friendly and helpful, helped us through the whole buying process."
"Darren Flight was brilliant when I visited quest to find a car."
"Rob and the team have been exceptional and totally honest."
"Colin at the service desk was brilliant. Very friendly, helpful and efficient."
Cons:
"Friendly staff until something goes wrong."
"Very disappointed, left my car with them for service and M.O.T and never got a message, phone call or even email to say my car had passed or it was ready."
"But they disregard any cost and inconvenience caused to their customers."
"Awful service. Would not recommend you buy a car at this garage unless you want loads of lies and loads of grief."
"Shocking aftercare."
"You've earned your nickname, STEALERSHIP."
"I will forever and never recommend, please be very careful before you also become victim because these guys really disappoints and disorganised my family and I and the appointment I had was messed up because of their incompetence in customer’s service. Never ever recommend!!!!!!!!!!!!!"
Vehicle Quality
Pros:
"Just had 1st service carried out on my car by quest Citroen Braintree. Service was good and hassle free."
"Absolutely thrilled with our recent purchase of a Jaguar E Pace from Quest Motor Group in Braintree."
"A fantastic returning customer experience."
"The work was carried out to a high standard, came with a good warranty and came at a reasonable price."
"Bought a car here back in June 2018 and the process was so easy. The after sale car has also been brilliant!"
"Wow, I’m absolutely over the moon with my new Saab!"
"Just going through the process of buying a new Vauxhall Grandland X for 1st September delivery and great service from Bradley Nathan at Quest Braintree."
Cons:
"After purchasing a Mercedes the take a break warning light came on, on the way home and has stayed on."
"Bought citron van from here few months ago. great very good service until the van start having problem all that good customer service went down drain."
"Due to the volume of problems I don’t believe the vehicle was in good condition when I brought it."
"The vehicle was sold with 36145mile Delivered with 38221mile the brakes are completely worn out."
"I’m totally disappointed after buying a Land Rover discovery sports with a very huge amount of money and also paid cash from quest motors, within 2 days Engine warning light steadily showing on the dash."
"Very disappointed, will never recommend, customer service Zero, the car I bought from them within 2 days, developed fault that can’t never fixed after paying very a big amount of money."
"Bought a car from here barely 7 months ago and the screen in the car stopped working."
Value and Pricing
Pros:
"I would recommend them to anyone who is looking to buy a new or used car."
"Would definitely recommend."
"Great place my perents came out looking for a new personal car never been to this dealer before so didn't know what to expect, customer service was perfect."
"A brilliant team at this Quest group."
"I highly recommend this car sales site/showroom."
"I would make this a go to dealer they are very passionate about supplying good quality cars."
"One of the few garages I would highly recommend...would rate 10* if I could."
Cons:
"I nearly fell through the floor when the grumpy old bloke in the parts department tried to charge me £46."
"Well what can I say bought this car about 3 months ago from quest motors but doing long road trips now so wanting a bigger car then had an invitation VIP day at quest so went along to see if I could px my citroen c3 and they said they didn't want it and only offered me £9,000 for it not happy at all."
"Beware of this dealership. I wanted a quote for a personal lease and they quote me a rate that was £15 per month more than the accepted rental for that car."
"I would not recommend buying if even a spanner off these con artists as I purchased a car from them 1 yr ago and was promised it had had all the necessary work done to it however last week it broke down spectacularly."
"The deciding factor for me on not buying a vehicle from Quest was that I was made to feel that I was being awkward for not wanting to give my National Insurance number to be able to check on my drivers licence to effect a test drive."
"I therefore refused to buy the car."
"I advise anybody reading to take your hard earned cash elsewhere."