Islington Motor Group Reviews Summary

Customer Service

Pros:

• "The service Millie provided was above and beyond!!!"
• "Great customer service, explained the process of buying the car and answered any of my questions without hesitation."
• "Naomi was professional and extremely helpful, and I always knew exactly what was required from both myself and Islington."
• "Naomi was fantastic, professional and very efficient. Picked me up from the train station which was very much appreciated."
• "Amazing customer service! Was working whilst at my waiting appointment, was given a desk and an electricity point to charge my laptop."
• "Excellent customer service from start to finish and no pressure."
• "Fantastic! Just got home from buying my car here. Jon was so welcoming and informative."
• "Travelled to Trowbridge as 'service' at Eden, Swindon was laughable. Islington MG night and day better treatment as a prospective customer."

Cons:

• "I was disappointed that modern Car Sales methods don't allow for haggling or negotiation."
• "Was interested in electric MG. Popped out to see a low mileage one. Asked the girl there what its range was. She told me it depended on how you drive (doh) and told me to Google it. Rude and unhelpful."
• "The customer service we received from Ollie was outstanding. He knew exactly what we wanted and made sure he went the extra mile to get it for us."
• "Great service in sales. However, the servicing team not really prepared to listen when I mentioned a fault with my car."
• "We're just put off the site when wanted to have a look at cars. The CCTV system says to leave immediately or the authorities will be called. Excellent customer service. Will not be returning which is a shame as it was always my garage."
• "Registered with Suzuki 3-4 times between Dec '18 and Jan '19 for the new Jimny, heard nothing. Contacted these guys for a test drive via Facebook, arranged test drive. Turned up after a 1-hour drive, car went home with a salesperson won't be back that day."
• "BE WARNED WITH CHARGES!! took my car for service & mot today in Trowbridge. I have a DS4 & was quoted £199 for service & £45 for Mot over the phone."
• "I'm adjusting an initial two-star review after having had a conversation with Paul Jones MD who very quickly picked up on the fact I was trying without much success to contact him."

Product Quality

Pros:

• "A great experience from Jonathan and staff at Islington, this is the second time I have used them, this time trading in our c3 aircross for an electric mg zs, Jonathan was very easy going and allowed us to take time test driving and in making our decision on what model etc. The new car is fantastic."
• "I love my new mg zs. It’s absolutely perfect and suits my day to day life perfectly! I have 2 dogs which stay very happily in the boot!"
• "I bought a beautiful used Suzuki Ignis from Islington motors - it was in perfect condition. Jonathan Hardiman was the sales executive and he was very efficient, friendly and helpful."
• "Just purchased a brand new MG HS Exclusive, was unsure of the brand but Millie filled us with confidence, she explained all the car features and any questions we had were soon answered."
• "I purchased a used Mercedes through Islington Motor group in Trowbridge, which much to my delight was in the excellent condition that Johnathan the very helpful Salesman, had described."
• "Absolutely fabulous, the service was great, didn’t take too long either, and they cleaned and vacuumed my car for me too."
• "I bought my MG ZS last July 2020 during the pandemic, my salesman Neil Collet was amazing, he was very clear about everything and never pushed me. I was totally sold on the MG and have been very pleased with it ever since."
• "Bought my new MG ZS EV and did part exchange with a fare price given for part exchange. New car was immaculate at hand over in showroom and any questions answered by sales team."

Cons:

• "After countless bad experiences with used cars and untrustworthy salesmen (I’m on my 6th car and have only been driving for 3 years) I had almost lost hope in finding a reliable car that wouldn’t develop a fault the second I was handed the keys… until I found Agnes."
• "Unfortunately 6 weeks later, my C1 met with a stone and it rattled on through and wrote the car off, I was devastated and in shock."
• "I recently purchased a used car from this branch, and was very disappointed with the poor quality of interior cleaning and the ignorance of the sales person."
• "Took my Camper as an airbag light appeared on the dashboard. The vehicle is just over 3 years old with 10,000 miles on. Islington motors Trowbridge, staff very helpful, unfortunately, Peugeot are not. The bill to fix the airbag light is over £600.00."
• "Having bought numerous cars from Islington Motors, Trowbridge, over the years, I have just bought a new MG4 Trophy EV Extended Range from them."
• "Had to have my steering rack fixed on my Citroën C3 Picasso from start to finish what a fantastic service I received even a follow-up call the next day to check I was still happy."
• "Recently, my car underwent an M.O.T at my local dealership – at the time of collecting my vehicle, no indication that any faults and warnings were displayed aside from a pending 'servicing due' notice with the deadline for an annual service."
• "Brought a ZS EV in December 2019 from Neil at Islington MG excellent deal on old car. Had the car serviced when lockdown allowed and a software upgrade later on all done with excellent customer service from all concerned."