Sytner Oldbury MINI Reviews Summary

Customer Service

Pros:

• "Reece Wheeler is an excellent communicator, does a professional job."
• "Natascha was my service advisor and she was fabulous, she went above and beyond, nothing was a problem for her."
• "Fabulous service from Jim and Mark, thank you so much guys!"
• "Gary Matthews at Sytner Oldbury MINI... provided a very professional yet friendly service."
• "The aftercare I have received has also been fantastic with Richard checking up to see that all is okay with the car."
• "Excellently service from all the guys at Sytner Oldbury and an absolute pleasure to deal with Jordan."
• "Fantastic Customer Service I have just bought a used mini from Synter Oldbury MINI. I have to say the whole process from start to finish has been first class."

Cons:

• "No warning had come up on dash and Sytner Mini insisted we had to pay as it was wear parts and not warranty."
• "Trying to get through to the person you request to speak to on the phone is abysmal."
• "After sales service is atrocious, endless emails and phone calls that are not returned."
• "The service desk advisor Ben Rollings was rude, unhelpful and seemed more bothered about covering his own back rather than trying to help a customer."
• "Despite there being numerous staff in the showroom, not one person spoke to us, or acknowledged we were there."
• "Please AVOID this dealership at all cost. Absolutely disgusting service and incompetent technicians."
• "Keeping the vehicle for complete day I was told they will work on it day after. What was the point to book the appointment?"

Sales Experience

Pros:

• "The sales executive who dealt with me from start to finish was Christian Chapman. Not only was he approachable, friendly, honest and relaxed but also nothing was too much trouble to make me a very, very satisfied customer."
• "Gary worked everything out for us and was most helpful, there was no pressure and it was the best car buying experience we have ever had."
• "Like buying a car from a friend 👌👌👌👌"
• "Ordered my mini with Mark and the transaction from start to finish was excellent, Mark is very good sales person, calm, friendly and always happy to answer any questions, very helpful responding quickly to any queries I had 10/10."
• "Possibly one of the best buying experiences ever. Christian (our sales assistant) was polite, friendly, professional and a little bit cheeky!"
• "I found the sales people - Christian Chapman and Gary - extremely friendly, knowledgeable and helpful."
• "Richard Spoor was a pleasure to deal with and a fantastic salesman."

Cons:

• "Bought my clubman in June had to go back for different things wish I'd of just told them to keep it if I'm honest."
• "Went in to enquire about some accessories for my mini. Was (alienated), sorry ‘served’ by people who apparently have a certain standard of preferred custom, so took the hint and left."
• "Take from this story what you will but for us it clearly demonstrates a lack of experience and understanding at Sytner and a disregard for customer care."
• "I felt misled into giving my details to this company."
• "I would never buy a car from this dealership due to the sheer disappointment of my visit today."
• "Recently bought an approved used mini from Sytner Oldbury. Staff are welcoming and have the usual sales patter. I would say average customer service due to some failures of pre-delivery checks."
• "AVOID AT ALL COSTS! I purchased a second hand Mini from the dealership in February which turned out to have an electrical fault."

Product Satisfaction

Pros:

• "I absolutely love my new Mini Cooper."
• "Absolutely love my mini clubman and am looking forward to going back in the future."
• "So happy with my beautiful brand new Mini and Mark makes an excellent espresso!"
• "They deserve more than 5 🌟"
• "Purchased our Mini Clubman Cooper S just over a week ago and we are really pleased with it."
• "Purchased my Mini JCW this weekend in stunning red, very very happy."
• "I absolutely love my new car and i'm so pleased with everything."