Address: 47 Falcon Rd, London, SW11 2PG, United Kingdom
Phone: +442072281619
Rating: 4.4
based on 119 reviews.
Appointment Scheduling
Pros:
"She made scheduling a breeze and ensured I got an appointment that worked for me."
"Never have an issue getting an appointment with a GP, whether in person or phone consultation when required."
"I had a Saturday morning appointment and was delighted to receive one on a weekend."
"I needed an urgent review of medication, and my GP phoned me back to discuss dose reduction."
"I have seen him today for a further check up and will be seen in a month."
"One of the few practices in London where you get a very quick, same day appointment."
"The website is user friendly, I book all my appointments online."
"They always answer the phone and try to book an appointment as soon as they can."
"I had two phone call appointment and doctors very very efficient."
Cons:
"It can be hard to score an appointment, but that's the UK under the Tories right now."
"Been having the usual problems trying to get an appointment by phone for quite some Time where I give up."
"The whole site is really really loud and dusty due to the new construction."
"You are unable to book in advance and when you phone on the day it is always engaged."
"You can only call between 8 and 9 to get a telephone consultation."
"Impossible to get appointments too, not that they’re worth it."
"Appointment service or to Book an appt is Pathetic."
"You can only book 2 weeks in advance.. Call 8am only."
"I went to make an appointment and they gave me at 10:45 and it was 12 and there was nobody in the center."
Reception Staff
Pros:
"The reception staff are incredibly helpful."
"Helena is Incredible and has always been so caring, attentive, and a credit to the practice."
"The reception staff were a pleasure to deal with, very polite and friendly."
"Kaprice went out of her way to ensure I was registered and seen in the same day which was incredibly kind."
"Linda on reception is fantastic, listens very well, understands the situation you are talking about, very polite and professional and makes the appointment for you very good."
"I found the reception staff always very helpful."
"Helena spoke to me so kindly and calmed me down, that when I put the phone down I had a smile on my face."
"Linda reassured me as I was in a bit of a fluster. She stated that it was ok and that she would get the prescription sorted out for me."
"Helena from Troy, receptionist! Brightens up my morning, the Portuguese warmth and happiness is infectious!"
"Linda provided me with a 5 star customer service and quick appointments, one of them directly with the specialist I needed."
"All the staff is very nice, friendly and helpful."
Cons:
"The reception staff are rude and unhelpful and I plan on leaving."
"Also the receptionists were fighting amongst each other as I waited for the appointment, ill mannered just as these reviews suggest."
"It is so difficult to book an appointment here."
"The receptionists patronising."
"The receptionists are always stroppy on the phone, which is horrible if you have a health issue."
"Rude rude rude. The receptionists don’t care or mess up appointments."
"The receptionists are awful. So robotic, stand-offish, unsympathetic and rude."
"The rudest phone staff I have had the displeasure of speaking to - had 0 sympathy or care for my medical problem."
"The reception staff used to be like the SS. Unhelpful and rude."
"The people who apparently can help never seem to be in the office."
"If you complained they would all pull-rank and make it out that it was the customer that was at fault."
Professionalism and Care
Pros:
"Very professional doctors and nurses too! Always ready to help."
"Dr M Beddoe, is simply the best GP in my opinion."
"Dr Hussein always listens, very understanding, supportive, and provides excellent care."
"The nurse was so caring, professional and made me feel very comfortable."
"Dr. Willians went above and beyond to help me with my back pain."
"The level of care from Dr Robertson has been outstanding - he is compassionate, listens, and has been so helpful in treating my chronic pain."
"I can't praise Dr Patel enough for her thoroughness and for making me feel at ease."
"Dr Hudson has been a fantastic GP, following up and genuinely caring about my health."
"I've been with them for 15 years and have only ever experienced the highest level of care."
"Dr B is always thoughtful and takes time to really understand the issues."
"Dr M is very professional and thorough in her examinations and explanations."
Cons:
"The doctors here do not listen, they are dismissive and have often misdiagnosed me."
"A doctor misdiagnosed my condition, which led to a severe escalation and hospitalization."
"I find the nurses quite unprofessional at times and lacking bedside manners."
"The GP dismissed my symptoms and it resulted in a late diagnosis of a serious condition."
"The care I received was substandard, and I felt like I was just another number to them."
"Dr H doesn't seem to care about his patients and rushes through appointments."
"I felt rushed during my appointment and the follow-up was non-existent."
"Professionalism is lacking in some of the younger, less experienced doctors."
"There's a coldness to the way some of the doctors handle your problems, almost mechanical."
"One of the GPs was very condescending and made me feel uncomfortable discussing my health issues."
"I've experienced a lack of continuity in care, seeing a different doctor each time makes it hard to build a rapport."
Facilities and Environment
Pros:
"The new building is fantastic, clean, and has a nice waiting area."
"I appreciate the easy parking and access for those with disabilities."
"The surgery has a comfortable waiting room with adequate seating."
"I find the children's play area very helpful when I have to bring my kids along."
"The facilities are modern, well-maintained and have a calm atmosphere."
"The self-check-in system is efficient and saves time."
"They have a very organized system for seeing patients which minimizes wait time."
"The premises are always clean, with clear signs for different departments."
"Excellent environment, very quiet and private consultation rooms."
"The electronic prescription service to a pharmacy of my choice is so convenient."
"The building is well ventilated, which is reassuring during these times."
Cons:
"The waiting area is always overcrowded and the wait times are extensive."
"The parking is a nightmare, not enough spaces and very tight."
"The waiting room is too small for the number of patients, and the seating is uncomfortable."
"The place is quite dated and could do with a renovation."
"I was unhappy to see that the toys in the children's area were dirty."
"Sometimes the self-check-in kiosk is out of service, which causes queues at reception."
"The toilets are not very clean and often lack basic supplies like soap."
"The noise from the construction nearby is very disturbing during consultations."
"There is a lack of privacy at the reception, everyone can hear your business."
"The waiting room feels claustrophobic and there's not enough natural light."
"The electronic board for calling patients is often broken, causing confusion."