Woodlands Health Centre Reviews Summary

Staff Professionalism and Care

Pros:

• "Pep was very professional in her attitude and clearly explained everything that she was going to do."
• "A thorough and carefully carried out assessment/diabetic annual review. This Nurse was delightful and professional."
• "The staff are pleasant and accommodating."
• "Having just joined this practice, the staff have been very helpful in providing me with the necessary information and resources."
• "The nurse was very caring and patient and took great care in delivering the support I received today."
• "The staff themselves, whether they are reception staff, nurse or GP, are very personable, caring and knowledgeable."
• "Very helpful and knowledgeable staff, especially Dr. Adenike and Nurse Ikoku."

Cons:

• "Poor services and expect to wait for a long time."
• "When the doctors (trainee doctor) assure that she will speak to her senior and call you back regarding a test... fail to."
• "The joy these receptionists find in telling you whatever your query is will take ages..."

Efficiency and Organization

Pros:

• "I didn't have to wait long before I was called."
• "My baby and I had our new patient check up and it was smooth. The GP clinic was clean, service was organized and waiting time was at minimum."
• "Exceptional experience - firstly got a quick appointment."
• "Great service, very quick, short waiting time."

Cons:

• "I had to wait 40mins to have a blood test."
• "Electronic check in not working again & had to wait to speak to receptionist."

Appointment Scheduling

Pros:

• "She was very accommodating and arranged the appointments to fit in with my availability."
• "I missed my 0940 appointment but they were able to reschedule me on the same day."
• "It’s always easy to book appointments through the app."
• "I have to commend the staff at this practice... offered a next day appointment."
• "For urgent issues, you can queue up on the day, and a nurse will come to the door to discuss your issue."

Cons:

• "It is not possible to book an appointment."
• "It’s mission impossible to book an appointment at this surgery."
• "So difficult to get an appointment."
• "Once I had my appointment they forgot to write my prescription."
• "You can wait on the phone for an hour to book an appointment only to be told that they don’t have any that day."

Communication and Responsiveness

Pros:

• "She answered all my questions thoroughly and was very kind to me."
• "I felt well supported."
• "I was pleasantly surprised when I was offered to do a full blood test screening at my first appointment."

Cons:

• "I ended up calling an ambulance or be admitted to hospital because of neglect."
• "I’m still waiting - 2 weeks later."

Technical Aspects and Facilities

Pros:

• "The facilities were also very clean and well maintained."
• "The facilities are clean, well-kept and comfortable."

Cons:

• "2023 and still we must print paper forms and bring them in person."

Patient Experience and Satisfaction

Pros:

• "I felt no pain during the blood test."
• "I have found them to be very accommodating and responsive to my needs."
• "I always feel well looked after when I come to Woodlands Health Centre."

Cons:

• "Another blood test and the nurse was lovely, professional and got vein on 1st attempt 5🌟... Two people sitting in door vestibule, unsure of purpose 2🌟"

Overall Care and Practice Management

Pros:

• "Great experience having Dr Uduku & Her team at Woodlands Health Centre as our GP for more than 17 years."
• "Woodlands have done a brilliant job at transforming patient experience to a hybrid virtual/ in person care provision."

Cons:

• "Overall there is a big improvement from before. Staff are much more friendly and helpful although it's still very difficult to make an appointment to see my GP."
• "Initially she experienced long wait times for prescriptions, no call backs and a rude receptionist but the practice manager very kindly reached out to help resolve the issue."

Reception Staff

Pros:

• "I'm giving 2 stars for the whole experience with this practice, however i would give 10 stars if i could, to the young man at reception 'Imad' he said was his name, for being so professional, friendly and efficient."
• "I'd like to thank the young lady on reception on 21st November 2018 who listened to my dilemma and quickly helped to resolve it."

Cons:

• "More often then not the staff is rude and unhelpful."
• "The staff on reception are incredibly rude and unhelpful."
• "Rude reception staff and its rare to get one who's understanding."
• "The head of Woodlands herself is rude and very unhelpful to say the least."
• "I have just encountered the rudest lady on reception by the name of JADE!"

Clinical Staff and Services

Pros:

• "The doctors are lovely."
• "Both of which are understood and treated correctly here."
• "Competent doctors and nurses, that’s all that matters."
• "The doctors here are of a fantastic calibre and are extremely helpful."

Cons:

• "Doctors take oath to take care of patients but patient care isn't the concept here."
• "Being pregnant and going through several complications they have not offered any support."
• "My legs have gotten from bad to worst due to their negligence and wrong diagnosis."
• "Now because of one staff member who does not know how to give vaccines to infants I am going to discontinue with them."
• "Referrals never get done on time and once done referred to the wrong department 3 times!!"

General Practice Operations

Pros:

• "Dr Uduku and the Practice HCA Svetlana are both friendly, helpful and collaborative as is Receptionist Maria."

Cons:

• "Worst service ever."
• "They make me cry with frustration on a regular basis."
• "The turn up and queue system for appointments doesn’t work if you work full time- it’s really unhelpful and prevents you from seeing a dr or nurse when you need to."
• "Clinics always run late anything from 30 mins to 2 hours!"

Administration and Efficiency

Pros:

• "Blimey, people need to relax. Don't be put off by the bad reviews if you have a realistic idea of what to expect from a busy London practice."

Cons:

• "Never heard that exempt person has to wear a mask!"
• "The secretaries are appalling. Bad mannered and disorganised."
• "It took 11 minutes for me to call and tell them I had a missed call from the nurse for them to tell me she'll call me back."
• "It's impossible to get an appoinment (the phone is either engaged or stays on hold forever)."
• "Pharmacy2u cannot get my prescription authorized by these lot. I have tried to contact them numerous times by email, phone cannot get through."